CRM Product Owner

Join our team as a CRM Product Owner, responsible for driving customer engagement, retention and delivering business value through effective communication strategies.

At Contrado, we believe in data-driven decision-making and prioritize initiatives that deliver real customer value. As a team, we focus on outcomes, rather than just delivering solutions, testing everything we put out and iterating until we get the best results.

**Responsibilities**:

- Setup and optimize automated campaigns to improve conversion and retention rates.
- Collaborate with developers to improve internal tools for managing customer data and communication, while helping them work in Agile.
- Develop and implement CRM strategy and plans to increase customer engagement and satisfaction.
- Prioritize tasks independently and with developers to ensure impactful problems are being solved.
- Work with the Product team to develop broader customer retention and engagement strategies.

**Requirements**:

- At least 3+ years of experience in a Product role (Product owner / Product Manager), with a focus on outcome-driven approach and data-led decisions.
- Strong project management skills, including the ability to prioritize and manage multiple projects simultaneously and work at a fast pace.
- Experience in product delivery using agile methodologies and working directly with developers.
- Strong analytical skills, including the ability to interpret data and make data-driven recommendations and identify opportunities.
- Ability to collaborate and communicate effectively with cross-functional teams, including developers, designers, and stakeholders.
- Previous experience in marketing/customer relationship domain is highly preferred.

Nice to have:

- Knowledge of GDPR and other relevant data privacy laws and regulations.
- Knowledge of CRM best practices, including data management, customer segmentation, and campaign management.
- Experience writing for artists and/or creative entrepreneurs and familiarity with e-commerce businesses.
- Experience driving user acquisition / retention / engagement metrics through CRM / triggers / website.

Employee Benefits:

- Work-life balance. Flexible working hours & 5 days a week
- Pay per minute policy. Every minute you work is paid.
- Hybrid working facilities
- Mediclaim Insurance & Accidental death Insurance coverage
- Referral bonus scheme.
- 28 days holidays (up to 35 depending on years of service). No Sandwich leave policy.
- Canteen full of fruits & beverages
- Learning latest technologies & growing opportunities.
- Enjoyable atmosphere, fast-Paced, fun, and creative space.

Welcome to Contrado, a rapidly expanding custom lifestyle, fashion and homeware company. We are changing the way people buy these products. We seek another talented person to help. Our technology driven company was founded in 2002 in London, UK. But since 2018, we also have offices in Ahmedabad, India. Here, we now have a diverse team of 120 awesome people, lifting our company to new exciting heights. Excitement is guaranteed as we design, print & make products on demand. We sell direct to consumers through our websites, with expanding worldwide reach. And we’re growing fast. That’s where you come in.

We are worldwide: UK, France, Germany, USA, Italy, Spain, Japan, Holland, Sweden, Ireland, Australia, and United Arab Emirates, Canada, with more to come.

Benefits include

Enjoyable atmosphere, fast-paced, fun, and creative environment

Competitive salary to skill level. Every minute you work is paid.

Up to 35 days of holidays incl. Bank Hols

Flexible working hours (for most roles)

50% preferential staff discount

Ongoing training; online, internal, conferences and books

Free fruit, bottomless ground coffee, tea, and fresh orange juice

Mediclaim and accidental death coverage

Team outings, events

We offer:
Competitive salary to skill level. Exciting meaningful challenging projects. Excellent working atmosphere. Up to date technology and ongoing training.

Inclusivity, Diversity & Fairness Statement
- We are a united and mixed bunch here at Contrado. We find and nurture talents in so many people for the benefit of all. In addition, we work hard to create a representative, inclusive and friendly team. We share different experiences, varying perspectives and backgrounds, and combine them to make for better lives and workplace. A positive approach to fairness, creates a better experience for our customers too, because we are a reflection of each one of them, and they like us more for it. We are fair and even in all areas such as gender, race, disability, colour, religion or belief, national / regional origin, age, sexual orientation, marital or parental status.