CRM Executive
5 days ago
Job Title: CRM Executive - Customer Support & Services
Location: Surat | Full-time
Experience: 1-3 Years (Freshers with strong communication may apply)
**Salary**: ₹15,000 - ₹22,000 per month (based on experience)
**Job Description**:
We are looking for a CRM Executive to handle customer calls and provide support for order status, dispatch, and after-sales service. The role involves coordinating with internal teams to ensure timely resolution and customer satisfaction.
Key Responsibilities:
- Attend and resolve customer calls/messages
- Share order and dispatch updates
- Coordinate with sales, dispatch & production teams
- Maintain CRM records
- Collect and share customer feedback
**Requirements**:
- Good communication skills (Hindi/English/Gujarati)
- Basic computer knowledge (CRM, WhatsApp Web, Google Sheets)
- Customer-oriented with a problem-solving mindset
Timings: Monday to Saturday, 9:30 AM to 6:30 PM
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Work Location: In person
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