Front Desk Executive
9 hours ago
**Job Title: Front Desk Executive**
**Department: Front Desk**
**Reports To: Regional Head/ National Head**
**Key Responsibilities**:
**Client Management & Front Desk Operations**
- **Manage front desk operations with efficiency and professionalism, ensuring all visitors receive a warm and personalized experience.**:
- **Coordinate with Advisors to schedule consultations and help them meet individual sales targets and earn incentives.**:
- **Uphold and enforce all Brand Standards at the front desk and across the studio.**:
- **Maintain a clean, organized, and professional front office area at all times.**:
- **Supervise front office staff (if applicable), including assigning shifts and monitoring performance.**
**Business Development & Marketing Support**
- **Actively support lead generation, nurturing, and conversion by following up with inquiries and walk-ins.**:
- **Collaborate with the sales team and Studio Manager to track leads and ensure timely follow-ups.**:
- **Participate in local marketing activities, such as organizing in-clinic events, referral campaigns, and community outreach programs.**:
- **Maintain a database of leads, prospects, and regular clients for ongoing business engagement.**:
- **Collect and analyze client feedback to support service improvements and retention strategies.**
**Reporting & Operational Oversight**
- **Compile and report on daily/weekly front desk performance metrics, including footfall, lead conversion, and client satisfaction.**:
- **Maintain high standards of conduct, dress, hygiene, and appearance for both yourself and team members at the front desk.**:
- **Create efficient shift schedules and manage day-to-day workflow to ensure seamless operations.**:
- **Ensure the front desk area complies with hygiene, safety, and operational protocols.**
- **Proven track record in lead generation, pre-sales, or front-line sales, with a focus on achieving targets.**:
- **Excellent communication skills in English, Hindi, and one regional language (as per location).**:
- **Strong interpersonal skills, telephone etiquette, and the ability to handle high-pressure customer interactions with ease.**:
- **Prior experience in operations or front office management is an advantage.**:
- **Highly motivated, well-organized, and results-driven with strong attention to detail.**:
- **Presentable, confident, and professionally groomed, with a welcoming demeanor.**:
- **Willingness to contribute to business growth through active involvement in sales and marketing initiatives.**
**Additional Skills (preferred)**:
- **Experience with CRM software and appointment scheduling tools.**:
- **Understanding of studio/clinic operations in the beauty, aesthetics, or healthcare industry.**:
- **Social media or digital outreach experience (bonus for marketing support).**
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Work Location: In person
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