Application End User Support

1 week ago

Sarjapura Bengaluru Karnataka, India TWO95 International, Inc Full time

**Application End user support**

**Position Summary**

**Duties and Responsibilities**

Under general direction and in accordance with all applicable government laws, regulations and policies, procedures and guidelines, this position:

- Supports users in proper setup and management of their spaces in Confluence.
- Supports R&D leads in configuration and administration of Jira Projects and Workflows.
- Monitors and assigns incidents and service request tickets from end users for resolution.
- Works with the end user to ensure a full understanding of the incident or request reported, including review of screen shots, reproducing the issue, reviewing error logs, and troubleshooting
- Sets clear expectations with the end user and provides frequent updates on status and next steps.
- Diagnoses, clearly documents, and resolves user incidents and requests.
- Opens, tracks, and manages support requests with other internal IT teams (Infrastructure, Networking, etc) and external vendors as needed to resolve user requests or issues.
- Establishes and maintains knowledge articles to continuously improve our support processes and capabilities.
- Identifies trends in incidents or requests that present opportunities for us to improve the overall user experience through system enhancements or ticketing automation.
- Works collaboratively across our IT team to get support (from peers or escalations) and offer support when others need it.
- Supports mission of protecting patients in their most critical moments by ensuring our business users are setup for success in our R&D, CRM, QMS, and PLM systems - which our users depend on every day to support this mission.

**Education**:

- High School or Equivalent
- Associate’s Degree
- Bachelor’s Degree
- Master’s Degree
- PhD Degree

**Years of Related Experience**:

- Specific experience with administration or use of Atlassian Jira, Confluence, and Bitbucket a plus
- Specific experience with administration of Solidworks, Cadence, or Vivado a plus

**Knowledge, Skills, Abilities, Certifications/Licenses, and Affiliations**:
(Include any required computer skills, regulatory knowledge, certifications, licenses, languages, cognitive and behavioral abilities etc.)
- Excellent communication and presentation skills
- Adaptable, Self-driven continuous learner
- Clear, concise, and complete documentation (e.g. user updates on ticket status)
- Experienced and proficient with ServiceNow incident/request system a plus
- Specific experience with administration or use of Atlassian Jira, Confluence, and Bitbucket a plus
- Specific experience with administration of Solidworks, Cadence, or Vivado a plus

**Job Types**: Full-time, Permanent

Pay: ₹400,000.00 - ₹740,779.81 per year

Day range:

- Monday to Friday

Shift:

- Morning shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Atlassian Jira, Confluence, and Bitbucket: 1 year (preferred)

Work Location: In person

  • End User Support

    2 weeks ago

    Bengaluru, Karnataka, India Kyndryl Full time

    **Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The...

  • End User Support

    2 weeks ago

    Bengaluru, India Kyndryl Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role...

  • End User Support

    2 days ago

    Bengaluru, Karnataka, India Kyndryl Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The...

  • End User Computing Support/local Support

    3 days ago

    Bengaluru, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: **Job Description**: This role is a second line IT support role providing technical support and guidance to the IT Service Desk in relation to the End User experience. The role requires a high level of technical analytical skills in the areas of software and hardware as well as proactive...

  • Senior End User Support Engineer

    4 days ago

    Bengaluru, Karnataka, India BAKER HUGHES Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description Senior End User Support Engineer Do you enjoy being part of a successful team? Do you like working in collaborative teams and solving technical problems? Join our Digital Technology Team We are Baker Hughes' Digital Technology team. We provide and create tech solutions to cater to the needs of internal and external customers. As a...

  • End User Support Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Alp Consulting Ltd. Full time

    Job Summary: We are seeking a highly skilled and experienced Senior IT Support Specialist to lead end-user support operations, manage technical incidents, and ensure seamless IT service delivery. The ideal candidate will possess strong technical expertise in Windows and Linux environments, excellent troubleshooting skills across hardware, software, and...

  • End User Support Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Alp Consulting Ltd. Full time

    Job Summary:We are seeking a highly skilled and experienced Senior IT Support Specialist to lead end-user support operations, manage technical incidents, and ensure seamless IT service delivery. The ideal candidate will possess strong technical expertise in Windows and Linux environments, excellent troubleshooting skills across hardware, software, and...

  • IT End User Services

    18 hours ago

    Bengaluru, Karnataka, India Aveva Full time

    AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title: IT EUS Engineer Location: Bangalore Employment Type: Full-time The job The primary focus of this role is to embark on a dynamic learning journey, actively participating in providing technical support to end-users, troubleshooting issues, and contributing to the...

  • Technology Support Ii

    18 hours ago

    Varthur, Bengaluru, Karnataka, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. **Job responsibilities** - Analyze, monitor, coordinate, and govern the day to day end user technology services consumed and/or provided by Asset Management technology. Deal with change management...

  • Virtual Walk-In For L2 End User Support

    2 days ago

    Bengaluru, Karnataka, India Harita Techserv Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:End-User Support:Providing first-level technical support to end-users via phone, email, and remote desktop.Troubleshooting common hardware and software issues on workstations and laptops.Resolving user account and password problems.Assisting with installation and configuration of software applications.Providing guidance on the use of...