Customer Support Associate

2 weeks ago

Swargate Pune Maharashtra, India Cohezia Creative Technology Pvt. Ltd. Full time

Coconnex, part of the Cohezia Group, is a market-leading SaaS provider serving the global exhibitions, conferences, and meetings industry. Our integrated event technology platform offers a comprehensive, user-friendly suite of modular products that support in-person, virtual, and hybrid events empowering organizers to **“Achieve More with Less.”**

As a Client Support Associate at Coconnex, you will be responsible for delivering high-quality support to our global clients, primarily event organisers and their teams. If you are tapped into the thought process of an Event Planner and have a passion for easing their pain through providing amazing service, you will love growing with us

**What We Have for You**:

- Provide client support and technical issue resolution for incoming requests via E-Mail, Phone, Online Ticketing System
- Provide training to clients in the use of system and system updates
- Document and escalate support issues to the technical support or product teams
- Track support communication using a ticketing system to ensure support requests are resolved and marked closed in the required TAT’s as defined in the SLA
- Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty.
- Create SLA reports

**What You Bring**:

- Bachelor's degree or equivalent combination of education and experience.
- 0-3 years’ experience in a SaaS and/ Client support role
- Excellent English business communication skills
- Experience in the events and meetings industry - HUGE PLUS
- Knowledge of using ticketing software
- Fresh graduate with a software background

**Job Types**: Full-time, Regular / Permanent

Job Location: Pune

**Salary**: ₹260,000.00 - ₹300,000.00 per year

**Benefits**:

- Provident Fund

Pay: ₹260,000.00 - ₹300,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Monday to Friday

Application Question(s):

- Do you have any experience using ticketing tools?

**Education**:

- Bachelor's (required)

Work Location: In person

Expected Start Date: 02/06/2025

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