Cse (Customer Service Executive) Female
2 days ago
Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
- Meet call handling quotas and individual and team sales targets
- Gather and analyse client data to identify possible products or services to recommend to management
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
- Follow communication protocols, rules, and policies
Pay: ₹300,000.00 - ₹500,000.00 per year
Schedule:
- Day shift
- Fixed shift
- Morning shift
- Rotational shift
**Education**:
- Master's (preferred)
**Experience**:
- total work: 5 years (required)
- Customer service: 5 years (required)
**Language**:
- English (required)
- Hindi (required)
Ability to Commute:
- Vile Parle, Mumbai, Maharashtra (required)
Ability to Relocate:
- Vile Parle, Mumbai, Maharashtra: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9035554043
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