Customer Service Executive

2 weeks ago

Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time

**Job Title**: Customer Service Executive
**Location**: Mumbai, India
**Educational Qualification**: BBA, BMM, or BMS
**Salary Range**: ₹45,001 to ₹50,000 per month
**Experience**: 2-5 Years
**Gender**: Female

Job DescriptionRole Summary:
The Customer Service Executive will be the main point of contact for customers, providing support, addressing inquiries, and ensuring an excellent customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach to build and maintain lasting relationships.

Key Responsibilities:

- **Problem Resolution**: Identify customer needs and provide quick, effective solutions to resolve complaints, escalating cases to relevant departments when necessary.
- **Customer Relationship Management**: Build and maintain positive customer relationships by following up on interactions, gathering feedback, and proactively addressing any additional needs.
- **Order and Account Management**: Assist customers with order placements, tracking, account updates, and payment queries. Maintain accurate and up-to-date customer records in the CRM system.
- **Product Knowledge**: Stay updated on products, services, and company policies to effectively answer customer questions and provide appropriate recommendations.
- **Quality Assurance**: Ensure customer satisfaction by adhering to quality standards in communication, following company guidelines, and aiming to exceed customer expectations in every interaction.
- **Reporting**: Generate reports on common customer issues, feedback, and service performance. Collaborate with the team to implement improvements based on customer feedback and analytics.

**Required Skills**:

- **Communication Skills**: Strong verbal and written communication skills to interact clearly and professionally with customers.
- **Problem-Solving**: Ability to understand and resolve customer issues effectively and efficiently.
- **Patience and Empathy**: High emotional intelligence to handle diverse customer personalities and needs with patience and a positive attitude.
- **Organizational Skills**: Ability to manage time efficiently and handle multiple customer cases simultaneously.
- **Tech-Savvy**: Proficiency in CRM software and basic computer skills for data entry, call handling, and report generation.

Qualifications:

- **Degree**: Bachelor’s in Business Administration (BBA), Mass Media (BMM), or Management Studies (BMS).

Pay: Up to ₹50,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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