Tender Support

15 hours ago

Thaltej Ahmedabad Gujarat, India Marvel Infocom Pvt. Ltd National Tenders Full time

**Job Description of Tender Support Executive**

**Job Title**: Support Executive

**Location**: [Ahmedabad, Gujrat]

**Job Type**: Full-time

**Experience**: Freshers & 1+ Years In The Sales Support

**Address**:Marvel Infocomm Pvt. Ltd.**
1101-1102, 11th Floor, Gala Empire, Near Himalaya mall, Doordarshan Tower, Thaltej Road, Ahmedabad
- 380054.
**Contact : 7226044327**

**Salary**: Upto 30K

A Support Executive in e procurement service providers is responsible for providing assistance and support to customers who are using the e-procurement platform. Their primary role is to address and resolve customer inquiries, complaints or issues related to the platform in a timely and efficient manner.

**Responsibilities**:

- Ability to understand the customer requirement related To **Tender Submission**
- The customer profile should be set according to the tender in the portal
- Finding the suitable tender according to the need of the customer and submit them on the portal
- Providing support and assistance to customers to resolve their issues or problems
- Providing feedback to management to help improve products, services and customer support processes
- Maintaining a positive and professional attitude towards customers at all times
- Keeping up to date with changes in the e-procurement platform and related industry trends

**Requirements**:

- Excellent communication skills, both written and verbal
- Strong technical skills, including familiarity with e-procurement software and tools
- Ability to remain calm and patient when dealing with challenging customers or situations
- Knowledge On Gem
- Strong problem-solving skills and ability to think on your feet
- Customer service experience preferred, but not required
- Basic computer skills and ability to learn new software quickly
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Ability to work independently and as part of a team

Overall, a Support Executive in e-procurement service providers plays a crucial role in maintaining a positive customer experience and ensuring customer satisfaction with the e-procurement platform. The role requires strong communication skills, technical abilities, and a customer-centric attitude.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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