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Customer Service Representative
2 weeks ago
Medical Billing and Insurance Claims Specialist (US Process)
MNC at Kolkata is looking for YOU
- **General Details**
- **Night Shift (5.30 pm to 2.30 am)**
- Free Drop by company
- **5 days working (Fixed Weekend off)**
- PF & Mediclaim available
- Gross Salary - **20k (18.5k inhand)**
- **Other Allowances - 2650 monthly**
- Bonus - Twice in a year (15 days Salary each time)
- Salary Appraisals - Twice in a year
- **Eligibility Criteria**
- Min 1 year of on paper experience in US medical billing and possess strong English proficiency.
- **AR/RCM experience of min 1 year is a mandate.**
- Familiarity with healthcare regulations and industry guidelines.
- Ability to make outbound calls to insurance companies and payors.
Key Responsibilities:
- To provide vital support to client operations by ensuring accurate and compliant medical billing operations through outbound calling, data categorization, and transcript analysis.
- Make outbound calls to insurance companies and payors to collect essential information, including claim statuses, denial reasons, and any additional relevant details.
- Conduct all calls in full compliance with the Client's guidelines and applicable healthcare regulations.
- Maintain professionalism and ensure clear communication during each call.
- Data Categorization and Labeling
- Accurately record, categorize, and label calls or information gathered using the taxonomy and definitions provided by the client.
- Ensure all claim statuses and call outcomes are properly labeled for consistency in reporting and easy analysis.
- Deliver categorized data in periodic reports or through the portal developed by client, following the requested format and frequency.
- Analyze recorded call transcripts to extract actionable insights, identifying trends, recurring denial reasons, and other patterns.
- Compile findings into periodic reports, providing valuable information to the Client to support process improvements and optimize workflows.
**Share your CV at 7889918973**
**Benefits**:
- Provident Fund
Schedule:
- Night shift
**Language**:
- English (required)
Work Location: In person
