Catering Assistant

2 hours ago

Uttarakhand, India IHCL Full time

Job Responsibilities

To maintain the highest standards in cleanliness, hygiene, and comfort towards total guest satisfaction by providing service, which is the best in class, and maximizes organizational profitability through effective utilization of all resources.

Key Responsibilities
- Assist the Assistant Restaurant Manager in creating a work environment that is high in employee morale and provides constant learning & development and use the feedback from VConnect to draw an action plan.
- Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
- Assist in developing staff through training, coaching and development.

Operational
- Responsible for all mis-en-place and mis-en -scene.
- Performs all necessary tasks to serve Food & Beverage according to the service standards and operating manuals of the hotel.
- Greets and seats guests ensures their comfort at the table.
- Maintains table culture and restaurant ambiance at all times.
- Suggests changes in menu items or service procedures, as per guest feedback or perceived need.
- Ensures minimum breakage, spoilage and wastage.
- Responsible for creating and collecting accurate bills and amounts for all service done.
- Provides on-the-job training to stewards.
- Attend behavioral and vocational training in own and related work areas to enhance skill and develop multifunctionality.
- Counsels subordinates in work related / personal matters.
- Attends F&B product knowledge related classes regularly and shares with other staff.
- Co-ordinates with area chef for all food requirements.
- Maintains excellent relations and professionalism among colleagues.
- Shows interest in and an understanding of processes of other departments.
- Builds good working relationship with all kitchen and stewarding staff.
- Constantly interacts with all guests in assigned stations and actively seeks guest feedback.
- Fosters professional / friendly relationships with all guests.
- Tries to resolve guest complaints within his/ he scope.

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