Itsm

3 days ago


Mumbai, India Softenger Full time

**Job Profile**:

- ITSM**Job Location**:

- Mumbai**Experience Required**:

- 7-12 yrs- responsible for defining and maintaining those processes, ensuring that they can be effectively executed. This includes identifying the workflow, monitoring progress, performing audits and improving overall efficiency.**Responsibilities**:
Coordinated with all stakeholders for all process compliance activities
Should be a Part of the Major Incident Management team
Analyzing the incidents & problems, ensuring that no or minimum repeated problems
Ensured that KEDB is updated with solutions and used
Ensuring that SOPs (Standard Operating Procedures) are created and used to minimize the efforts spent and not to reinvent the wheel
Ensure that teams performance is improving and repeatable


  • Itsm

    3 days ago


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