ITSM Implementation Consultant

2 days ago

mumbai, India Intertec Softwares Pvt Ltd Full time

CERTIFICATIONS: High-level ITSM qualification (e.g., ITIL, ISO20000, COBIT)  EXPERIENCE: Minimum 4+ Years experience in implementation of ITSM (Ivanti) RESPONSIBILITIES (INCLUDES ALL TASKS): Understand business objectives and organizational requirements for Service Management (SM) and assess existing support organization structure, capabilities, processes, and tools against themLead workshops with key stakeholders across dialogic to document current-state of processes, define future-state requirements, and produce functional specificationsEnsure that SM policies and processes are documented for distribution to clientsImplementation of Service Management Tools at Customer placePerform after implementation support for Service ManagementHelp transform business and technical requirements into implementation plans. document requirements, develop functional specifications, maintain architecture / integration documentation TECHNICAL SKILLS /COMPETENCIES: OPTIONAL Strong proven experience in IT Service Management implementationsExperience with Enterprise Service Management components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Event Management, etc.Good understanding of IT service processes and technologies in line with ITIL best practice.Experience in SQL Server installation, configuration and reports development using SSRS.Create and implement workflows, business rules, client scripts, data imports and exports on Ivanti Service ManagerOrganize and prioritize development effort, interfacing with vendors and management and coordinate with additional administratorsExperience with documenting policies and proceduresHigh-level ITSM qualification with ITIL intermediate certification and desirable to have ISO20000, COBI SOFT SKILLS: MANDATORY Positive attitude, committed to delivering great workNavigates difficult and/or complex situations, maintain focus and brings clarityCommunicates confidently and effectively at all levels of management, including executivesChallenges established thinking and working practices Managed third-party professional services

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    1 day ago

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    1 day ago

    Mumbai, India Intertec Softwares Pvt Ltd Full time

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