Reservation Officer

**Requirements** - Good Communicator, must be polite and personable over the phone. - 1+ years of progressive experience in travel industry revenue management, travel industry distribution/channel management, and/or hospitality operations. - High proficiency in spoken and written English and Malayalam. - Familiarity with Hotel Reservations software and/or...

We are looking for an Front Office Assistant to handle the front office operations of our esteemed hotel; Receiving and managing reservations made online and over telephone. Verifying guests' payment methods during check-in. Assigning rooms to guests and informing them of any specials offered by the hotel. Organizing transport services for guests at their...

1. Register guests and assigns rooms. Accommodates special requests whenever possible. 2. Assists in pre - Registration and blocking of rooms for reservations. 3. Thoroughly understand and adheres to proper Credit, check - cashing, and cash handling policies and procedures. 4. Knows room locations, types of rooms available, and room rates must be...

Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. 5. Uses suggestive...

A Hotel Front Desk Agent is usually the first person who greets you when you walk into a hotel. Their key duties include **distributing room keys, registering guests and verifying reservations**. They are also tasked with helping guests with any questions or complaints. Minimum six months experience required. Qualification ; Hotel Management or...

Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. 5. Uses suggestive...

Ensure Outstanding customer care at all times. 2. Maintains a friendly, cheerful and courteous demeanour at all times. 3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. 5. Uses suggestive...

**Greeting visitors**: Welcoming visitors to the office in a friendly and professional manner - **Answering phone calls**: Answering and directing phone calls to the appropriate person or department - **Managing schedules**: Scheduling appointments, meetings, and reservations - **Handling mail**: Sorting, managing, and delivering mail and packages -...

The Front Office Supervisor oversees the operations of the front desk, ensures exceptional guest service, and manages the front office team to deliver a memorable stay experience for all guests. **Responsibilities**: - Supervise and coordinate daily front office operations, including check-ins, check-outs, and guest inquiries. - Ensure efficient handling...

Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods - Register guests collecting necessary information - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available rooms, rates and amenities - Respond to clients’ complaints in a timely and...