Front Office Associate

6 days ago

Calicut, India NEXSTAY HOTELS AND RESORTS Full time

1. Register guests and assigns rooms. Accommodates special requests whenever possible.

2. Assists in pre
- Registration and blocking of rooms for reservations.

3. Thoroughly understand and adheres to proper Credit, check
- cashing, and cash handling policies and procedures.

4. Knows room locations, types of rooms available, and room rates must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

5. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

6. Knows the location and types of available rooms as well as the activities and services of the property.

7. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check -in, special requests, and day use rooms.

8. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

9. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

10. File room keys ( only for manual room key hotels)

11. Knows how to use front office equipment.

12. Process guest check outs.

13. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,

14. Follows procedures for issuing and closing safe deposit boxes used by guests.

15. Works closely with the house keeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

16. Uses proper telephone etiquette.

17. Performs cashiering tasks like bill/ Invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

Ability to commute/relocate:

- Calicut, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 7356841333

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