CRM Executive

6 days ago

Surat, India Shah Virchand Govanji Jewellers Full time

**CRM EXECUTIVE**

**Job Role**:
To carry out telecalling operations and direct them to the store in order to increase the prospective customers in the store.
- Accurately capture customer data (pre-purchase, conversion, footfall data, etc.) and identify the prospective customers.
- Connect with the assigned number of new/existing customers to invite them to the store events, campaigns, exhibitions, offers, etc.
- Ensure that all guest inquiries and complaints about the products and services of the Company are dealt with in a friendly and professional manner.
- Responsible for making entries of customers in the CRM software by collecting pre-purchase data, store footfall count, reasons for non-conversion.
- Manage and follow up the database of wedding customers in order to close deals.
- Maintain a high degree of telephone etiquette to enhance shop image and convert prospects to customers through effective telemarketing skills.

**Functional Area** - Marketing

**Location** - Surat

**State** - Gujarat

**Country** - India

**Educational Qualification** - BA, B.COM, B SC, BBA, BCA, BBS, BBM, COMPUTER PROFICIENCY HARDWARE

**Age** - 21 to 30

**Experience** - 0 to 1 Year

**Salary Range** - 10000 to 15000

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