Customer Support Executive

3 days ago

Araghar Dehradun Uttarakhand, India Sunfox technologies Pvt Ltd Full time

**About the Role**:
We are seeking a dedicated Customer Support Executive with a medical background to join our team. The ideal

knowledge to build trust, resolve concerns, and ensure customer retention.

**Key Responsibilities**:

- Understand and address customer concerns with the aid of medical knowledge and product expertise.
- Guide customers on the proper usage and benefits of our medical devices/services.
- Proactively engage with customers to build long-term relationships and improve retention.
- Collaborate with internal teams (sales, technical, and operations) to resolve issues effectively.
- Maintain detailed records of customer interactions, feedback, and resolutions in CRM systems.
- Educate customers about new features, updates, or services that align with their needs.

**Requirements**:

- Bachelor’s degree in Life Sciences, Nursing, Pharmacy, Paramedical, or related medical field.
- 1-3 years of experience in customer support, patient care, or medical device/healthcare industry.
- Strong knowledge of medical terminology and ability to explain concepts in simple terms.
- Excellent communication, listening, and problem-solving skills.
- Ability to handle sensitive information with discretion and empathy.
- Proficiency in CRM tools and MS Office is an advantage.

**Key Competencies**:

- Strong interpersonal skills with a customer-first mindset.
- Ability to retain customers by building rapport and trust.
- Patient, empathetic, and solution-oriented approach.
- Team player with the ability to collaborate across departments.

**What We Offer**
- Hands-on exposure to multiple areas of business.
- Learning opportunities under experienced professionals.
- Growth prospects into management roles based on performance.
- A collaborative and supportive work culture.
- Workplace in Dehradun with a balance of career growth and lifestyle.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,759.95 - ₹27,884.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Application Question(s):

- Do you know about Cardiology?

Work Location: In person

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