Customer Retention Expert

7 days ago

Rohini Delhi Delhi, India Career Consultant Full time

Job Title: Customer Relationship Representative - International (US Shift)

Industry: EdTech

Location: Rohini, West Delhi (On-site)

Shift Timings: 9:30 PM to 6:30 AM IST

Employment Type: Full-Time

**Job Overview**:
We are seeking a proactive and customer-oriented professional to join our EdTech team as a Customer Relationship Representative for the US market. This role involves direct interaction with working professionals and students based in international regions, primarily the United States, ensuring exceptional service and support for their educational journey.

**Key Responsibilities**:
Build and maintain strong customer relationships, ensuring a high level of satisfaction and trust.

Effectively handle customer queries and concerns, ensuring timely resolution.

Maintain detailed records of all customer interactions using CRM tools.

Follow up on leads and guide potential students through the enrollment process.

Work closely with sales, academic advisors, and technical teams to ensure seamless support.

Meet performance benchmarks including customer satisfaction scores, response times, and engagement metrics.

**Key Requirements**:
1-3 years of experience in international customer service or client-facing roles (preferably US process).

Excellent spoken and written English communication skills.

Comfortable with night shifts (US timing).

Strong interpersonal and active listening skills.

Experience with CRM tools and communication platforms.

Ability to manage multiple tasks and prioritize responsibilities.

**Preferred Qualifications**:
Bachelor’s degree in Business, Education, Communications, or related field.

Prior experience in the EdTech sector or education counselling is an added advantage.

Or Whatsapp Only : 9211712210

**Job Types**: Full-time, Permanent

Pay: ₹27,000.00 - ₹42,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift
- Night shift
- US shift

Supplemental Pay:

- Performance bonus

Work Location: In person

Application Deadline: 14/07/2025
Expected Start Date: 05/07/2025

  • Customer Retention Executive

    3 days ago

    Delhi, Delhi, India VIN GROUP Full time

    Understand reasons for customer attrition and develop strategies to win them back. - Promote new offers, products, or services tailored to customer needs. - Maintain detailed records of calls, feedback, and follow-up actions. - Coordinate with sales and logistics teams to ensure smooth customer experience. - Achieve monthly and quarterly retention and...

  • Customer Retentions Marketing Manager

    2 weeks ago

    new delhi, India NetSysCon Consulting Full time

    We are looking for a Customer Retentions Manager for a D2C Wellness Brand. This one of it's kind wellness brand is preseed funded with 1M USD and is looking to build its core team. Job Profile: Own end-to-end execution of Engagement & Retention campaigns across all owned media – email, notifications, SMS, WhatsApp, Push notifications, Product Inventory...

  • Customer Retention Executive

    1 week ago

    Delhi, Delhi, India Techswarm Full time ₹ 24,00,000 - ₹ 36,00,000 per year

    Identify and contact inactive or lost customers via phone, email, and CRM.Understand reasons for customer attrition and develop strategies to win them back.Promote new offers, products, or services tailored to customer needs.Maintain detailed records of calls, feedback, and follow-up actions.Coordinate with sales and logistics teams to ensure smooth customer...

  • Customer Retention

    2 weeks ago

    Delhi, India GaneshaSpeaks.com Full time

    Company DescriptionGaneshaSpeaks.com focuses on Wellness and Astrology to help the world live better. Launched in 2003 by Shree Bejan Daruwalla and Mr. Hemang Arunbhai Pandit, it has become one of the most preferred brands online. The company aims to provide accurate and reliable astrological advice and wellness solutions to its clients.Role DescriptionThis...

  • Customer Retention Marketing

    24 hours ago

    Delhi, India NoBroker.com Full time

    Company DescriptionNoBroker.com, India’s first Proptech unicorn founded in 2014, is revolutionizing property searches by eliminating the need for brokers, providing a transparent platform that connects property owners and seekers directly. Serving over 30 lakh customers monthly across major cities like Mumbai, Bangalore, Pune, and more, NoBroker offers...

  • Customer Retention/ Email Marketing

    2 weeks ago

    Delhi, Delhi, India Wesolveforyou Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    WeSolveForYou is a dynamic team of strategy-driven professionals dedicated to helping businesses achieve exponential sales growth. Through our Omni Channel approach, we diversify online and offline channels, optimize sales strategies, and position products effectively for target customers. Our services encompass brand presence enhancement, sales boost via...

  • Retention Specialist

    2 weeks ago

    Delhi, India Qrata Full time

    Job Title: Executive/Sr. Executive Retention MarketingKnowledge and Skill / Qualification Requirements• 1–3 years of experience in retention marketing or customer lifecycle management. • Hands-on experience with Clevertap, MoEngage, and WebEngage is mandatory. • Strong analytical skills and a data-driven mindset. • Familiarity with segmentation,...

  • Retention Specialist

    2 weeks ago

    Delhi, India Qrata Full time

    Job Title: Executive/Sr. Executive Retention MarketingKnowledge and Skill / Qualification Requirements• 1–3 years of experience in retention marketing or customer lifecycle management. • Hands-on experience with Clevertap, MoEngage, and WebEngage is mandatory. • Strong analytical skills and a data-driven mindset. • Familiarity with segmentation,...

  • Retention Manager

    2 weeks ago

    Delhi, Delhi, India Indusind Bank Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Role & responsibilitiesRetention Manager responsible for leading retention efforts to minimize customer churn, increase customer loyalty, and drive sales growth for Loan against propertyDevelop and execute retention strategies to reduce customer churn and increase loyalty.Analyze customer data to identify at-risk customers and create targeted retention...

  • Senior Manager

    2 weeks ago

    Delhi, India GIVA Full time

    Job Title: Senior Manager, Customer Retention & RevenueJob SummaryAs the Senior Manager of Customer Retention & Revenue, you will co-own critical revenue metrics with the leadership team. This is a high-impact, strategic role focused on maximizing the Lifetime Value (LTV) of GIVA's customers across both Online and Offline channels. You will lead the...