Customer Retention Expert

2 weeks ago

Rohini Delhi Delhi, India Career Consultant Full time

Job Title: Customer Relationship Representative - International (US Shift)

Industry: EdTech

Location: Rohini, West Delhi (On-site)

Shift Timings: 9:30 PM to 6:30 AM IST

Employment Type: Full-Time

**Job Overview**:
We are seeking a proactive and customer-oriented professional to join our EdTech team as a Customer Relationship Representative for the US market. This role involves direct interaction with working professionals and students based in international regions, primarily the United States, ensuring exceptional service and support for their educational journey.

**Key Responsibilities**:
Build and maintain strong customer relationships, ensuring a high level of satisfaction and trust.

Effectively handle customer queries and concerns, ensuring timely resolution.

Maintain detailed records of all customer interactions using CRM tools.

Follow up on leads and guide potential students through the enrollment process.

Work closely with sales, academic advisors, and technical teams to ensure seamless support.

Meet performance benchmarks including customer satisfaction scores, response times, and engagement metrics.

**Key Requirements**:
1-3 years of experience in international customer service or client-facing roles (preferably US process).

Excellent spoken and written English communication skills.

Comfortable with night shifts (US timing).

Strong interpersonal and active listening skills.

Experience with CRM tools and communication platforms.

Ability to manage multiple tasks and prioritize responsibilities.

**Preferred Qualifications**:
Bachelor’s degree in Business, Education, Communications, or related field.

Prior experience in the EdTech sector or education counselling is an added advantage.

Or Whatsapp Only : 9211712210

**Job Types**: Full-time, Permanent

Pay: ₹27,000.00 - ₹42,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift
- Night shift
- US shift

Supplemental Pay:

- Performance bonus

Work Location: In person

Application Deadline: 14/07/2025
Expected Start Date: 05/07/2025

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