Retention Head
6 days ago
Head of Retention & Customer Success (Bhashsms)Location: Bangalore (On-site)Company: BhashsmsReporting To: COO---✅ About BhashsmsBhashsms is building India’s first SME Engagement OS — powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses.We are scaling fast and are on a mission to reach ₹200 crore/month revenue by 2030.To achieve this, we are building a world-class Retention & Success engine.---✅ About the RoleWe are looking for a Head of Retention & Customer Success who will own:✨ ActivationRepeat rechargesWin-backsCustomer valueLTVNPS & CSATReducing churnYou will lead the team that ensures every SME who buys from us becomes a long-term, active, recharging customer.This is a high-impact leadership role.---✅ Key ResponsibilitiesActivation (0–7 Days)️ Ensure every new customer completes onboarding and sends their first campaign.Build onboarding playbooks and templates.Retention & RevenueGrow repeat recharge rate from 5% → 20%.Build retention journeys, lifecycle flows, upsell/cross-sell processes.Win-back Engine♻️ Recover 30/60/90-day inactive customers.Run offers, nudges, outreach, and personalized campaigns.Team LeadershipBuild and manage a team of Retention Executives, Onboarding Specialists, and Win-back reps.Run daily/weekly metrics reviews.Customer Insights & Product FeedbackIdentify churn drivers and work with Product/Tech to fix them.Share weekly customer insights with leadership.Automation & Process⚡ Implement low-balance alerts, seasonal flows, festival campaigns, and win-back automation in partnership with Tech.---✅ KPIs (What You Will Own)D1 & D7 activation rateRepeat recharge %Customer LTVChurn rate⏳ 30–90 day win-back %⭐ CSAT/NPS❗ Negative review recovery %Team quality score---✅ Ideal Candidate4–10 years in Customer Success, Retention, Lifecycle MarketingExperience with SaaS, CPaaS, fintech, CRM, or SME productsStrong analytical skillsStrong Hindi + EnglishHas built/managed a teamHighly operational and process-drivenObsessed with customer success ❤️---✅ CompensationUpto ₹70,000/monthPerformance bonuses based on retention KPIs and recharge revenue.---✅ Why Join Bhashsms?You will build India’s most powerful SME Retention EngineWork directly with COO & FounderMassive room to grow as company scales 10x+️ Ownership, autonomy, and real impactBe a key part of a company targeting ₹200 crore/month by 2030Please share resume to
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Retention Head
2 weeks ago
New Delhi, India Bhash Software Labs Full timeHead of Retention & Customer Success (Bhashsms)Location: Bangalore (On-site) Company: Bhashsms Reporting To: COO---✅About BhashsmsBhashsms is building India’s first SME Engagement OS — powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses.We are scaling fast and are on a mission to reach...
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Retention Head
6 days ago
New Delhi, India Bhash Software Labs Full timeHead of Retention & Customer Success (Bhashsms)Location: Bangalore (On-site)Company: BhashsmsReporting To: COO---✅ About BhashsmsBhashsms is building India’s first SME Engagement OS — powering WhatsApp API, SMS, RCS, and automated customer communication for thousands of small and medium businesses.We are scaling fast and are on a mission to reach...
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Head Retention
5 days ago
Delhi, Gurugram, NCR, Noida, India Ushramedge Technologies Full timeDrive retention strategy across channels, enhance end-to-end customer journeys, analyze cohorts and CX metrics, improve repeat purchase and LTV, partner with marketing, product and ops, track NPS, CSAT and churn, and build a high-performing CX team. Required Candidate profile6+ years in retention, CX or growth roles with strong analytical skills. Experience...
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Growth Head
4 weeks ago
New Delhi, India Unacademy Full timeAbout Us Unacademy is India’s largest learning platform, built with a mission to democratize education for every learner. What began as a humble YouTube channel has evolved into a robust education ecosystem that brings together top educators, high-quality content, and cutting-edge technology. We serve millions of learners across the country, empowering...
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Growth Head
2 weeks ago
New Delhi, India Unacademy Full timeAbout Us Unacademy is India’s largest learning platform, built with a mission to democratize education for every learner. What began as a humble YouTube channel has evolved into a robust education ecosystem that brings together top educators, high-quality content, and cutting-edge technology. We serve millions of learners across the country, empowering...
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Growth head
2 days ago
New Delhi, India Unacademy Full timeAbout Us Unacademy is India’s largest learning platform, built with a mission to democratize education for every learner. What began as a humble YouTube channel has evolved into a robust education ecosystem that brings together top educators, high-quality content, and cutting-edge technology. We serve millions of learners across the country, empowering...
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Head – Programs
2 days ago
New Delhi, India Blue Genes Research (BGR) Full timeHead – Programs & Projects / Head of PMO Location: Bengaluru | Industry: Aerospace, Defence, SpaceBGR-Global ( Blue Genes Research ) is a specialist executive search and talent advisory firm focused on mid-to-senior and leadership hiring for high-technology, manufacturing, and engineering-led organizations across India and global markets. For this mandate,...
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Growth Head
3 days ago
new delhi, India Unacademy Full timeAbout UsUnacademy is India's largest learning platform, built with a mission to democratize education for every learner.What began as a humble YouTube channel has evolved into a robust education ecosystem that brings togethertop educators, high-quality content, and cutting-edge technology.We serve millions of learners across the country, empowering them to...
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Head of Sales
1 week ago
New Delhi, India Qwik Stories Full timeLocation:Hyderabad Experience:7–12 years Department:Sales Reporting to:FoundersRole SummaryLead the entire sales function, drive creator partnerships, manage outbound/ inbound sales teams, and scale QwikStories’ business across cities.Key ResponsibilitiesBuild & lead the sales team (executives, partners, field team) Drive creator acquisition across major...
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Marketing Head
4 weeks ago
New Delhi, India LightFury Games Full timeJob Title: Marketing Head – Gaming IndustryLocation: Bangalore, IndiaCompany: LightFury GamesRole Overview:We are seeking a Marketing Head to lead our marketing initiatives across all channels. The ideal candidate will have a strong background in brand management, community engagement, and game marketing, and will be responsible for defining and executing...
