Marketing, Customer Service Executive

2 weeks ago


Tardeo Mumbai Maharashtra, India Della Group Full time

**- Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- Dealing with customer issues and churning out an easy-to-follow solution
- Managing payment and delivery of customer orders
- Helping customers choose the right product for their requirements and budget
- Informing customers of upcoming promotions or deals
- Establishing a positive rapport with all clients and customers in person or via phone
- Forming reports based on customer satisfaction statistics and helping their team to develop new skills
- Interacting with customers to ensure they have a desirable and shareable experience

**Job Expectations**:
Excellent Verbal and written communincation skills

Negotiation Skills

Customer Service Skills

Excellent Co-ordination

**Minimum Qualification**: Relevant

**Minimum Job Experience**: 2-3 years experience in similar role

**Reporting to**: Marketing Head

**Travel**: N/A



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