Marketing, Customer Service Executive
2 weeks ago
**- Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- Dealing with customer issues and churning out an easy-to-follow solution
- Managing payment and delivery of customer orders
- Helping customers choose the right product for their requirements and budget
- Informing customers of upcoming promotions or deals
- Establishing a positive rapport with all clients and customers in person or via phone
- Forming reports based on customer satisfaction statistics and helping their team to develop new skills
- Interacting with customers to ensure they have a desirable and shareable experience
**Job Expectations**:
Excellent Verbal and written communincation skills
Negotiation Skills
Customer Service Skills
Excellent Co-ordination
**Minimum Qualification**: Relevant
**Minimum Job Experience**: 2-3 years experience in similar role
**Reporting to**: Marketing Head
**Travel**: N/A
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