Customer Support Executive

1 week ago

Kalamassery Development Plot Kochi Kerala, India Qmark Technolabs Full time

Customer Support Exicutive

Customer Support Executive Job Description About the Role: We are seeking a dedicated and customer-oriented Customer Support Executive to join our team. In this role, you will be responsible for providing exceptional customer service and support to our valued clients. You will be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. Responsibilities:

- Customer Interaction:

- Provide timely and accurate information about our products and services.
- Resolve customer complaints and issues efficiently and effectively.
- Maintain accurate records of customer interactions and resolutions.
- Problem Solving:

- Diagnose and troubleshoot customer problems, providing clear and concise solutions.
- Escalate complex issues to relevant teams for further resolution.
- Identify and implement process improvements to enhance customer satisfaction.
- Customer Relationship Management:

- Build strong relationships with customers by providing excellent service.
- Proactively anticipate customer needs and exceed expectations.
- Collect and analyze customer feedback to identify areas for improvement.
- Team Collaboration:

- Collaborate with other departments to ensure seamless customer support.
- Share knowledge and best practices with team members.
- Contribute to a positive and supportive team culture. Qualifications:

- Bachelor's degree or equivalent experience.
- Proven experience in customer service or technical support.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical skills.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in relevant customer service software and tools.
- Strong attention to detail. Benefits:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment. If you are a passionate and dedicated customer service professional, we encourage you to apply.

Pay: ₹9,447.44 - ₹24,563.99 per month

Schedule:

- Day shift

Supplemental Pay:

- Commission pay

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7306108096

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