IT Support Officer

4 days ago


Panaji, India Magas Services Pvt. Ltd. Full time

**JD for IT SUPPORT - Content Admin, SMM, Development Testing, and Designing**

**Location: Panjim, Goa.**

**Job Type: Full Time**

**Responsibilities**:

- Review and moderate user-generated content to ensure compliance with platform guidelines and standards.
- Assist in clients onboarding process and address technical support issues.
- Upload and publish content on the platform, maintaining consistency and quality across all materials.
- Conduct thorough testing of platform functionalities, identifying and documenting any bugs or technical issues.
- Collaborate with the development team to troubleshoot and resolve reported issues in a timely manner.
- Assist in creating and implementing social media marketing strategies to promote platform content and engage with the target audience.
- Handle WhatsApp chats and all other channels of lead generation and inquiries.
- Monitor social media channels for trends and opportunities, responding to inquiries and feedback as needed.
- Collaborate with the design team to create visually appealing graphics, images, and multimedia content for the platform.
- Ensure that all designed content aligns with branding guidelines and enhances the user experience.
- Provide technical support to platform users, addressing inquiries and troubleshooting issues related to content management and functionality.
- Develop and deliver training materials to educate users on best practices for content moderation and management.

**Requirements**:

- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience in content moderation, and web-based platforms.
- Strong proficiency in development testing and bug tracking.
- Familiarity with social media marketing strategies and platforms (e.g., Facebook, Instagram, Twitter, LinkedIn).
- Proficient in graphic design tools such as Adobe Photoshop, Illustrator, or Canva.
- Excellent communication skills and ability to work collaboratively in a team environment.
- Attention to detail and strong problem-solving skills.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Weekend availability

**Experience**:

- total work: 2 years (preferred)

Ability to Commute:

- Panjim, Goa (required)

Ability to Relocate:

- Panjim, Goa: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 7875891911


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