International Voice Support

3 days ago

Chennai Tamil Nadu, India True Talents Consulting Pvt Ltd Full time

Handle incoming call or chat activity and process/complete tasks identified in cases received through CRM portal and assigned queues
- Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer
- Adhere to established SLAs, and productivity/performance goals
- Provide world class Customer Support by delivering service in accordance with values
- Perform database searches
- Gain an understanding of the product line and the role.
- Remain empathetic and concerned with resolving the customer’s issue
- Discussing trouble-ticket activity and incidents in face-to-face meetings with team management
- Typing incident notes, compiling reports and troubleshooting Help Desk incidents to resolution
- Handle a high workload and managing the customer expectations

**Salary**: ₹15,000.00 per month

Supplemental pay types:

- Shift allowance

Application Question(s):

- Do you have experience in International Voice Process?
- Are you willing to work in night shift?

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9843156708

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