Regional Trainer

**JOB DESCRIPTION**

Regional Trainer - West

**Let's talk spine - because most of India doesn't.**

Founded when surgery was the only mainstream solution to back pain, QI Spine emerged with a simple idea: non-surgical recovery should be the first option, not the last resort. Since then, we've built India's only spine-focused medical system - combining the expertise of 250+ specialists with cutting-edge AI tools like Doctor QI, our proprietary diagnostic engine. With 22 clinics across major cities, we've:

- **Consulted over 2.5 lakh patients**:

- **Prevented 15,000+ unnecessary spine surgeries**:

- **Achieved a 95% recovery rate - among the best in the world**

**Our mission?**

To redefine spine care by blending clinical excellence, intelligent systems, and strong operational discipline.

**About the Role**:
We are seeking a dynamic and highly effective **Regional Trainer - West** to join our growing team. This pivotal role will be responsible for designing, delivering, and managing comprehensive training programs for our diverse teams in the Western region, including **doctors, patient counsellors, contact centre agents, and other support functions**.

You will equip our teams with essential skills in **services/counselling-based selling, customer service excellence, and robust process adherence.** This role will report jointly to the **Head - L&D and the GM - Operations**, ensuring direct alignment of training initiatives with both learning strategy and operational performance metrics. Extensive travel to various clinics within the Western region will be a key component of this role as we scale our presence.

**What You'll Own**:
**1. Training Needs Analysis & Program Design**
- Conduct thorough Training Needs Analysis (TNA) across various roles (Doctors, Patient Counsellors, Contact Centre Agents, Support Staff) and clinic locations in the West.
- Design engaging, blended, and impactful training modules and programs tailored to specific skill gaps and business objectives.
- Develop specialized content focusing on services/counselling-based selling skills, advanced customer service, and critical process adherence.
- Ensure all training content aligns with QI Spine's clinical protocols, brand standards, and operational guidelines.

**2. Training Delivery & Facilitation**
- Deliver high-quality, interactive training sessions through various modalities (classroom, virtual, on-the-job, workshops, role-plays, simulations).
- Conduct regular on-site training and coaching visits to clinics throughout the Western region to ensure direct impact and support.
- Adapt training delivery methods to cater to diverse learning styles and professional backgrounds.

**3. Performance Enhancement & Coaching**
- Work in close collaboration with the Operations team to identify performance gaps and translate them into actionable training interventions.
- Provide ongoing coaching and post-training support to individuals and teams, ensuring sustained improvement in performance metrics.
- Monitor and evaluate the effectiveness of training programs through predefined KPIs such as sales conversion rates, customer satisfaction scores, and process compliance.
- Implement robust reinforcement strategies to ensure knowledge retention and skill transfer to the workplace.

**4. Content Development & Continuous Improvement**
- Continuously update and refine existing training materials based on feedback, evolving business needs, new service offerings, and process changes.
- Create comprehensive training manuals, job aids, quick reference guides, and other supportive learning resources.
- Ensure consistency and standardization of training content and delivery across all clinics in the Western region.

**5. Stakeholder Collaboration & Reporting**
- Collaborate closely with the Head - L&D to align on overall learning strategy, methodology, and best practices.
- Partner extensively with the Head - Operations, Clinical Directors, Sales Managers, and Contact Centre Heads to understand operational challenges and embed training solutions.
- Provide regular and insightful reports on training progress, program effectiveness, ROI, and team performance improvements to relevant stakeholders.

**What We're Looking For**:
**Experience**
- 3-5 years experience in training diverse groups, including s**ales teams, customer service professionals.**:

- Demonstrated expertise in developing and delivering **skill-based training, particularly in counselling/consultative selling, customer service excellence, and process orientation**.
- Experience within the healthcare, retail, service, or B2C industry. Skills & Expertise
- Exceptional facilitation, presentation, and public speaking skills.
- Strong understanding of adult learning principles, instructional design methodologies, and training effectiveness measurement.
- Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely.
- Proven ability t