Technical Trainer- Customer Service

4 weeks ago

Mumbai, Maharashtra, India Liebherr Full time

Location MumbaiPosition Technical Trainer- Customer ServiceJob summary Ensures customer satisfaction and added values with best service quality Trains regional customer service organizations via train-the-trainer concept Shapes the training concept and standards Roles Responsibilities Determines regional training requirements online- and offline courses Checks and determines regional contents conform to compliance Specifications and didactic standards Plans organizes and moderates regional trainer conferences Conducts regional train the trainer events or service partner trainings Develops and qualifies service organizations for products- digital challenges service Software solutions and apps Develops surveys to measure knowledge transfer Basic Education and Experience Engineering preferably in electrical electronics Proven 4 - 5 years experience in Training Service Outstanding verbal and written communication skills English Hindi Authorities Decides Training efforts schedules participants with regards on effectiveness resources and costs Influences Timeline for training activities Timeline for training documentation

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