Openining for Front Office Associate/supervisor/executive

3 days ago


Airoli Navi Mumbai Maharashtra, India Hotel Mumbai House Full time

A hotel front office job, often called front desk or reception, primarily involves interacting with guests, handling check-ins and check-outs, managing reservations, and providing information about the hotel and local area. They are the first and last point of contact for guests, and their role is crucial in creating a positive and welcoming experience. Key Responsibilities of a Hotel Front Office Staff Member:

- **Guest Check-in and Check-out**: Registering guests, assigning rooms, and handling the payment process during check-in and check-out.
- **Reservations Management**: Processing reservations made online, by phone, or in person.
- **Guest Assistance**: Providing information about hotel facilities, services, and local attractions.
- **Handling Guest Inquiries and Complaints**: Addressing guest requests, concerns, and complaints in a professional and timely manner.
- **Maintaining a Welcoming Environment**: Ensuring the front desk area is clean, organized, and welcoming.
- **Communication and Coordination**: Communicating effectively with other hotel departments (housekeeping, maintenance, etc.) to ensure guest needs are met.
- **Security**: Being aware of suspicious activities and following safety protocols.
- **Payment Processing**: Handling guest payments and verifying credit card information.
- **Upselling and Promotion**: Informing guests about hotel promotions and special offers.

Essential Skills for Front Office Staff:

- **Excellent Communication Skills**: Being able to clearly and effectively communicate with guests in person, by phone, and in writing.
- **Customer Service Skills**: Providing friendly, helpful, and efficient service to guests.
- **Problem-Solving Skills**: Being able to handle guest issues and complaints calmly and effectively.
- **Organizational Skills**: Managing multiple tasks and priorities efficiently.
- **Computer Skills**: Proficiency in using hotel management systems and other relevant software.
- **Knowledge of Local Area**: Being able to provide information about local attractions and services.

In essence, a hotel front office employee is the face of the hotel, and their role is critical in creating a positive and memorable experience for guests.

Pay: ₹11,046.18 - ₹28,809.59 per month

**Benefits**:

- Food provided
- Leave encashment
- Paid sick time

Schedule:

- Day shift
- Monday to Friday
- Rotational shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Application Deadline: 07/07/2025



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