Current jobs related to Virtual Customer Service Associate - Warangal - Amazon.com
-
Customer Service Ambassador
2 weeks ago
Warangal, Telangana, India beBeeOpportunity Full time ₹ 15,00,000 - ₹ 28,00,000Job DescriptionWe are seeking a talented Process Associate to join our team. The ideal candidate will have excellent communication skills and be able to provide prompt and efficient service to clients.The successful applicant will support customers via Chat, email, and other support tools, resolving issues and providing third-party app support & testing....
-
Resident Associate
2 weeks ago
Warangal, Telangana, India Jio Full timePosted Date 14 Oct 2022 Function Business Area Freelancer - Sales Associate Location Warangal Job Responsibilities 1 Ensure acquisition in focussed markets a Direct customer sales through events b On-boarding operationalisation of retail outlet as Jio Associate 2 Home fulfilment of Jio SIM Education Requirement Preferably 10th...
-
Process Associate
3 days ago
Warangal, India Pathfinder Educational Consulting Pvt Full timeCompany Description Pathfinder Educational Consulting Private Limited, trading as Pathfinder Overseas, is a premier educational consultancy dedicated to helping students achieve their study abroad dreams. We are ISO 9001:2015 and ISO 27001:2013 certified, reflecting our commitment to high-quality services. Our offerings include discounted test vouchers for...
-
Warangal, India BeamCrew Full timeAre you a customer service rockstar with a passion for helping others and a strong proficiency in preferably( MS-Office, Tally ) and languages like English, Hindi, and Urdu also prefered. BeamCrew is seeking a dynamic Customer Service Associate to join our team and make a difference in the lives of our customers. Key Responsibilities Providing exceptional...
-
Warangal, Telangana, India BeamCrew Full time ₹ 1,00,000 - ₹ 1,50,000 per yearAre you a customer service rockstar with a passion for helping others and a strong proficiency in preferably( MS-Office, Tally ) and languages like English, Hindi, and Urdu also prefered. BeamCrew is seeking a dynamic Customer Service Associate to join our team and make a difference in the lives of our customers.Key ResponsibilitiesProviding exceptional...
-
Inviting Applications For Customer service roles
2 weeks ago
Warangal, Telangana, India Genpact Full time ₹ 1,04,000 - ₹ 1,30,878 per yearReady to shape the future of work?At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform...
-
Warangal, India Genpact Full timeReady to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform...
-
High Salary Customer Associate
2 weeks ago
Warangal, Telangana, India Jio Full timePosted Date 07 Sep 2021 Function Business Area Freelancer Location Warangal Job Responsibilities 1 Acquire new customers 2 Call Jio Customers and explain them about Jio s Recharges 3 Assist the customers in completing Jio Recharge 4 Sell new Jio connections to prospective customers 5 Resolve customer queries within agreed...
-
Business Growth Associate
2 weeks ago
Warangal, Telangana, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000Job Title: Business Growth Associate Job Summary: We are seeking a skilled and motivated Customer Associate to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer experiences.Key Responsibilities: 1. Acquire new customers through...
-
Process Associate-OTC
1 week ago
Warangal, Telangana, India Genpact Full time ₹ 1,04,000 - ₹ 1,30,878 per yearReady to shape the future of work?At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform...
Virtual Customer Service Associate
3 weeks ago
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
- **Virtual Customer Service (VCS)** - It is a
- ** ‘Work from Home’ **model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
- **Knowledge & Skills Required**
**Desired Skills**:
- Action oriented, self-disciplined and organized
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Ability to communicate clearly with both internal and external customers
- Good comprehension skills - ability to clearly understand and address customer issues appropriately
- Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
- Good typing skills
**Preferred Criteria**:
- Should be self-driven, motivated and task driven individual who can learn fast and operate with mínimal support from Manager and Lead.
- Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
- Should ensure ‘Work-like’ environment with no disturbance during the work hours.
- Experience working in a customer service environment for at least 6 months
- **Customer Focus**:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
**Problem Solving Skills**:
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
Shifts: Rotational
- Benefits: NSA, OT, Zeta Meal Card- “Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” - Jeff Bezos_- We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.
- **About Amazon India**
Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth’s most customer-centric company.- We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and a fast, reliable and convenient online shopping destination for consumers. For us, it is always “Day 1” and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India.
- Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions. Join us s
