Process Associate

15 hours ago

Warangal, Telangana, India Genpact Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of PA, Order to Cash 

We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer

Responsibilities

•    Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests.

•    Identify and rectify unidentified cash and manage end to end process of Cash applications.

•    Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner.

•    Follow up on customer/internal disputes, customer questions and working between departments to get a resolution.

•    Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund

Qualifications

Minimum qualifications

•    Graduate in Commerce (B.Com)

•    Freshers are eligible

•    Good English language skills (verbal and written)

Preferred qualifications 

•    Prior experience in Accounts Receivable/Order to Cash

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