Customer Service and Technical Support

2 days ago

Warangal, Telangana, India MVK Staffing Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Description – External   With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for?
We are inviting applications for the role of PA, Customer Service 
Responsibilities

•   Respond to customer queries and customer's concern
•   Making outbound calls to Customers and Employers 
•   Provide support for data collection to enable Recovery of the account for end user.
•   Maintain a deep understanding of client process and policies
•   Reproduce customer issues and bring up product bugs
•   Provide excellent customer service to our customers
•   You should be responsible to exhibit capacity for critical thinking and analysis.
•   Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment
Qualifications we seek in you
Minimum qualifications

•   Graduate (Any Discipline)
•   Freshers are eligible
Preferred qualifications

•   Previous experience in a customer service role chat/email/voice
•   Effective probing skills and analyzing / understanding skills
•   Analytical skills with customer centric approach 
•   Excellent proficiency with written English and with neutral English accent
•   You should be able to work on a flexible schedule (including weekend shift)

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