Front Desk Executive

4 hours ago

Chennai Tamil Nadu, India Frokme Full time

**Job Summary**:
The Front Office Desk Sales Executive is the first point of contact for members and visitors, responsible for creating a welcoming environment while driving membership sales. This role combines front-desk administration with proactive sales, ensuring excellent customer service, smooth daily operations, and achievement of revenue targets.

**Key Responsibilities**:

- Greet and assist members, guests, and prospective clients in a professional and friendly manner.
- Proactively promote and sell memberships, personal training packages, and other fitness programs.
- Maintain accurate member records, manage registrations, renewals, and cancellations.
- Process payments, generate invoices, and track sales targets.
- Coordinate facility tours for prospective members and showcase gym features.
- Provide daily reports on sales, enquiries, and conversions to management.
- Support smooth front desk operations including scheduling, check-ins, and member queries.
- Ensure the reception area is tidy, welcoming, and aligned with the gym’s brand standards.
- Collaborate with fitness trainers and management to meet business goals.

**Key Skills & Qualifications**:

- Strong communication and interpersonal skills.
- Customer service orientation with a sales-driven mindset.
- Previous experience in sales, customer service, or front desk roles (preferably in the fitness or hospitality industry).
- Ability to work with targets and deliver results.
- Basic computer proficiency (MS Office, CRM, POS systems).
- Positive, energetic, and professional attitude.

**Education & Experience**:

- Minimum: High school diploma or equivalent.
- Preferred: Diploma/degree in Business, Marketing, or Hospitality.
- 1-3 years of relevant experience in sales or customer-facing roles.

**Compensation & Benefits**:

- Competitive base salary with performance-based incentives/commissions.
- Complimentary/discounted gym membership.
- Career growth opportunities within the fitness industry.

Pay: ₹22,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule

Application Question(s):

- Are you willing to work at a Gym?
- Are you willing to work on rotational shifts?
- Can you sell to walk-in customers and convert the sale?

Work Location: In person

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