Technology Support I

6 days ago

Mumbai Maharashtra, India JPMorgan Chase Full time

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

**Job responsibilities**
- Assist in the improvement of operational stability and availability through participation in problem management
- Assist in monitoring production environments for anomalies and address issues using standard observability tools
- Identify and document basic issues and potential solutions for business and technology stakeholders

**Required qualifications, capabilities, and skills**
- 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
- Relevant experience or equivalent expertise at troubleshooting, resolving, and maintaining Cucumber / Gherkin, Java, Selenium or a similar tool is required. Functional knowledge of Payments domain and experienced in testing processes in order to define requirements, document user stories and test scripts through to test execution.
- Utilization of test automation tools, to enable the efficient and timely E2E test execution, therefore previous experience of automated testing is required.
- Experienced in testing processes in order to define requirements, document user stories and test scripts through to test execution.

**Preferred qualifications, capabilities, and skills**
- Exposure to one or more general-purpose programming languages or automation scripting
- Exposure to Information Technology Infrastructure Library (ITIL) framework
- Payment domain knowledge

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

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