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Technology Support I

3 weeks ago

Mumbai Maharashtra, India JPMorganChase Full time

Kick-start your Technology Support career as an entry-level Software Engineer I. Be part of a team that is pushing the boundaries of what's possible.

**Responsibilities**:

- Respond to error alerts to investigate if there are issues that would cause disruption of service and initiate the necessary actions to bring in the required parties to help with incident management and service recovery
- Be involved in any incidents that impact our customers in the region for service restoration and recovery. Lead the engagement to trouble-shoot the issue and drive resumption of services.
- Responsible also for the continuous improvement of production estate management, including but not limited to change and management, event and incident management practices
- Be responsible for the process followed for any changes that go into production to ensure all the hygiene requirements for good quality and control are in place.
- Drive initiatives around DevOps automation across the delivery pipeline, mainly for production to reduce the manual activity during implementation.
- Track periodically the service levels, response time and resolution time of issues/ requests from other parts of the bank to the production support team and find means to improve on it.

**Required qualifications, capabilities and skills**:

- Formal training or certification on Technology Support concepts and 1+ years applied experience
- Prior experience in a banking environment leading a production support team is essential.
- Familiar with any programming language(Preferably Python)
- Familiar with database concepts, SQL or NOSQL.
- Familiar with any scripting language, ex: Python, Shell Scripting.
- Excellent analytical, troubleshooting and problem-solving skills
- Strong verbal and written communication skills
- Strong planning, organizational and time management skills

**Good to have**:

- Has good practical experience in implementing and using DevOps tools for the CI/ CD pipeline.
- Cloud technology exposure(preferably AWS).