Technology Support I

7 days ago


Mumbai Maharashtra, India JPMorgan Chase Full time

Job Category Technology Support You are a self-starter with excellent technical and communication skills You have found the right team As a Technology Support Analyst within the Global Operations team you will perform extensive cross-organizational reporting executive communications and interactions with business partners at all levels across multiple lines of business You will ensure daily tasks are completed lead and participate in departmental projects and be part of a high-performing global team You will have the opportunity to work with a variety of different clients and internal partners addressing many different problem types of varying complexity across multiple products and lines of business Job responsibilities Work with minimal direction independently keeping management informed of progress and escalating issues Own Manage work queues phone email internal case required daily tasks and established service level agreements and troubleshoot and investigate client technical and transactional inquiries Proactively reach out to clients and internal partners to address processing errors or in support of platform changes Safeguard sensitive and or client Personally Identifiable Information PII while ensuring timely escalation and reporting of potential fraud or security breaches as per policy Deliver exceptional client experience while maintaining all the business requirements including controls Advocating on behalf of client to ensure client needs are met when working with business partners Support the development and maintenance of policies procedures and training materials Ensure client satisfaction and confidence in JP Morgan s service offering based on Customer Satisfaction Score CSAT is at or above departmental standards Required qualifications capabilities and skills 3 years of Customer Service experience Excellent oral and written communication Flexibility to work in a 24 7 hybrid work environment across various shifts Intermediate MS Office and standard PC skills with the ability to learn and support digital platforms and products Able to build and maintain good working relationships with business partners Mobilizing resources across teams when needed to address client concerns Ability to work in a fast-paced environment be flexible follow tight deadlines organize and prioritize work Able to effectively manage operational risk through adherence to established procedures and controls Preferred Qualifications capabilities and skills 2 years of Technical Support experience Effective analytical approach and complex problem-solving skills Able to translate complex technical information into simple terms About Us JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team J P Morgan s Global Banking business is one of the largest wholesale banking client franchises in the world We serve clients including corporations governments states municipalities healthcare organizations education institutions banks and investors Commercial Banking provides credit and financing treasury and payment services international banking and real estate services to clients-including corporations municipalities institutions real estate investors and owners and not-for-profit organizations


  • Customer Support I

    1 week ago


    Mumbai, Maharashtra, India ConnectWise Full time

    ConnectWise is an industry and Global leading software company_ with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps _over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and...


  • Mumbai, Maharashtra, India JPMorganChase Full time

    **JOB DESCRIPTION** Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. **Job responsibilities** - Assist in the improvement of operational stability and availability through participation in problem management - Assist in monitoring production...

  • 13542393 As400 I

    5 days ago


    Pimpri-Chinchwad, Maharashtra, India Capgemini Full time

    13542393_ AS400_i-Series Technologies JD for AS400 Developer (GCB6). To be successful in this role you should meet the following requirements: ? Relevant experience as a developer using AS400/i-Series Technologies ? Should have working experience in Cobol 400 CLP DB2 and SQL400 ? Analyse user requirements to define business objectives ? Envisioning system...


  • Mumbai, Maharashtra, India JPMorganChase Full time

    **JOB DESCRIPTION** Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. **Job responsibilities** - Assist in the improvement of operational stability and availability through participation in problem management - Assist in monitoring production...

  • Buyer I

    6 days ago


    Mumbai, Maharashtra, India IPC Systems Full time

    IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions. Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced...


  • Mumbai, Maharashtra, India Lite Technology Full time

    **About The Company: - ** We are Unilights, have the widest range of lights manufactured in our two standalone factories covering around 1 lakh sq. ft., with a team of 150 plus. Our new upcoming Lighting Experience Center spowling over almost 20,000 sq. ft will be the first of its kind in India. Our founder, Karina Moriani, comes from the esteemed Polycab...

  • Technology Support

    20 hours ago


    Goregaon, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. **Job responsibilities** - Improve operational stability and availability through participation in problem management - Monitor production environments for anomalies and address issues utilizing...

  • Avp - Technology

    5 days ago


    Andheri, Mumbai, Maharashtra, India Ergode Full time

    **Location**:Andheri, Mumbai. **About Us**: Founded in 2007, the E-commerce company, Ergode with a global reach of more than 120 countries and over 100 marketplaces. We have catered to over 5 million customers worldwide in a short amount of time. Currently, we have 21 curated websites that bring to our customers. We are a Houston, Texas-based corporation...

  • Associate, Technology

    2 weeks ago


    Pune, Maharashtra, India MSCI Inc Full time

    **Technology**: Harness next-generation technologies to drive innovation and help our clients build better portfolios. - ** Your Key Responsibilities**: - Have at least 8-10 years relevant experience in IT. - Have a good and relevant degree. - Preferable ITIL certified. - Good knowledge of Incident and Problem Management. - Be an excellent communicator in...


  • Mumbai, Maharashtra, India Standard Chartered Full time

    Job Summary Own and manage the trading floor IT for the Mumbai dealing room Owning everything as per the below Market Data Services MDS - market data apps like Bloomberg Refinitiv London Stock Exchange Group EIKON EBS support Regulatory Trading apps within the AG at least India and Germany Broker apps support coordinate with Regulators Brokers...