Inside Sales Representative

5 days ago


Kalighat Kolkata West Bengal, India Citytech Software Pvt. Ltd Full time

**Inside Sales Executive - IT Solutions**

**Experience**: 3+ Years

**Location**: Kolkata ( Work From Office )

**Key Responsibilities**:

- Maintain and strengthen relationships with **existing customers**, ensuring continued satisfaction.
- Identify **upselling and cross-selling opportunities** to maximize value for clients.
- Conduct **regular check-ins and follow-ups** with customers to assess needs and introduce new offerings.
- Track **customer feedback and industry trends** to propose relevant product or service enhancements.
- Collaborate with **account managers and product teams** to align solutions with customer requirements.
- Ensure smooth **renewals, repeat purchases, and long-term client retention**.
- Manage **payment milestones, service agreements, and contract renewals**.
- Maintain detailed records of **customer interactions, sales progress, and follow-ups**.

**Required Skills & Qualifications**:

- **3+ years of experience** in sales, account management, or customer relationship roles.
- Strong knowledge of **upselling and customer retention strategies**.
- Excellent **communication and negotiation skills** to foster customer loyalty.
- Ability to track **customer needs and industry trends** for sales optimization.
- Experience with **CRM tools and sales tracking systems**.
- Proven ability to maintain **long-term business relationships** with existing clients.

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹550,000.00 per year

**Benefits**:

- Flexible schedule
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift

Work Location: In person



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