811digital - Chat Process Officer-digital Banking Kotak 811-cec-vkyc
2 days ago
**811 Service Out Calling Process Officer**-**Digital Banking**
- Department
- Retail Liabilities | Digital Banking
- Location
- Mumbai, Thane
- Number of Positions
- Multiple
- Position Grade
- M1 & M2
- The role is for 811 Service Out calling Process wherein Officer will handle customer calls and assist them on their Queries, Request and Complaints
- Should maintain a good relationship with the customer
- Give complete and correct information on all the products & services to the customer
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks
- Ensure customer “delight” which would be measured via NPS and consistent service experience, including timely resolution of customer queries/issues.
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process
- Cross-sell other banking products as per Business requirement
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
- Graduate with Excellent communication & comprehension skills
- Can read and write in English & Hindi
- Should know basics of computer and knowledge of MS Office, Outlook
- Willing to work in rotational shifts (24x7) with Split or continual week off as per business requirements
- Should be dedicated and display integrity.
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Thane, India Kotak Mahindra Full time**811 Service Out Calling Process Officer **- **Digital Banking **Department** **Retail Liabilities | Digital Banking** **Location** **Mumbai, Thane** **Number of Positions** **Multiple** **Position Grade** **M1 & M2 - **The role is for 811 Service Out calling Process wherein Officer will handle customer calls and assist them on their Queries, Request...
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Thane, India Kotak Mahindra Full time**811 Digital - Outbound Officer **Department** **Retail Liabilities | Digital Banking** **Location** **Mumbai, Thane** **Number of Positions** **Multiple** **Position Grade** **M1 - **Assisting in resolving customer queries.**: - **Contacting potential or existing customers to inform them about a product or service using scripts**: - **Answering...
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Thane, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree CEC Officer - Inbound - 811 CUFD Customer Unfreeze Department Department Customer Experience Center Location Thane Noida Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Deputy Manager Job Role To attend the inbound calls icommit make outbound calls to customers in 811 CUFD...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description CEC Officer - Inbound - 811 CUFD (Customer Unfreeze Department) Department Customer Experience Center Location Thane/Noida Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager / Deputy Manager Job Role - To attend the inbound calls / icommit / make outbound calls to customers in 811 CUFD and process the...
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Cec Non 811 Vkyc-officer-customer Experience
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Thane, India Kotak Mahindra Full time**CEC Officer - Inbound - Credit Cards - Department- Customer Experience Center- Location- Thane/Noida/Bangalore- Reporting Relationship- CEC - Team Leader - Inbound- Position Grade- Assistant Manager**Job Role - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To identify and convert...
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Thane, India Kotak Mahindra Bank Limited Full timeJob Description 811 Digital - Outbound Officer 811 Digital - Outbound Officer Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 - Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering...
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Thane, MH, IN Kotak Mahindra Bank Full time811 Digital - Outbound Officer 811 Digital - Outbound Officer Department Retail Liabilities Digital Banking Location Noida Number of Positions Multiple Position Grade M1 Assisting in resolving customer queries Contacting potential or existing customers to inform them about a product or service...
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Thane, Maharashtra, India Kotak Mahindra Bank Full time811 Digital - Outbound OfficerDepartment Retail Liabilities Digital Banking Location Mumbai Thane Number of Positions Multiple Position Grade M1 Assisting in resolving customer queries Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to...
