Customer Success Associate

6 days ago

Gurgaon, India vertex global services Full time

At **VCosmos** we hiring for _Customer Success Associates_ in a _Australian Process_

**Position Title**: Customer Success Associate

**PURPOSE OF POSITION**:
**PRIMARY DUTIES AND RESPONSIBILITIES**:

- Follow procedures methodically to accurately respond to client requests for information including smoke alarm quote, compliance status, invoice requests, inspection status updates.
- Provide clients with information relating to smoke alarm legislations in various states and territories.
- Provide quotes and information to clients relating to upgrading their smoke alarm system.
- Responsible for accurate and efficient processing of new property lists.
- Responsible for accurate and efficient processing of client and technician work orders
- Responsible for accurate and efficient processing of client invoices

**ELIGIBILITY**:

- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Proven customer support experience or experience as a Client Service Representative

**WORK CULTURE**:

- Work from office.
- 5 days a week with 2 rotational off
- Rotational Shifts (Australian Timings)

**Job Function**:Operations

**Job Type**:Full Time
**Experience**:0 to 1 Year in International BPO
**Job Location**:Gurgaon, India
**Work Model**:WFO Only
**Shifts**:9hrs (As per Roster)
**Working Days**:5 Days Working 2 Rotational Week Offs
**Qualification**:Graduates Only
**Salary**:27K - 29K CTC + Performance Bonus
**Interview Rounds**:

- HR Round
- Re-Screening Round
- Operations Round
- Client Round
- **Note**:_All rounds will be held over the Zoom video call._

**Salary**: ₹23,515.00 - ₹29,216.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid time off
- Provident Fund

Schedule:

- Flexible shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Experience**:

- International BPO: 1 year (required)

**Speak with the employer**
+91 7303049975

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