Customer Service Representative

6 hours ago

Shakurpur Block I, India X-Rite Pantone Full time

**Main targets / Responsibility / Job Description**:

- Order entry, maintenance, and monitoring
- Written and oral contact to consumer and X-Rite employees in English (and Spanish)
- Handling of Clients and Partners requests about Orders
- Communicate confidential information to Customers and Partners
- Process optimization to increase efficiency and quality
- Ensure compliance to SOX and revenue recognition requirements
- Handling return-to-credit requests
- Covering customer service hotline
- Cooperate closely with other X-Rite departments to assure satisfactory order handling and delivery and to maintain high levels of service to the customer
- Work with our team on Sales Admin QDIP
- Reporting: daily management (+QDIP) metrics (bi-weekly) and bowler charts updates
- Support and process ERP Projects
- Support and cover for Team colleagues during vacation or sickness periods
- Must work in US time zone (EST)
- Full time work in office or hybrid (3 days a week in the office) available.

**General Requirements**:

- Business Administration degree or higher
- Minimum of two years’ experience in sales or service administration
- Very good skills of English. Spanish would be an advantage.
- Knowledge of MS-Office. Oracle would be beneficial
- Reliable, customer oriented, driven and motivated personality
- Proven interpersonal, verbal and written communication skills, and organizational skills for frequent internal and external customer contact
- Proficient with computers, use of PC, data entry and MS-Office

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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