Customer Service Representative

2 weeks ago

C R R I Delhi Delhi, India VEGNONVEG Full time

Specific Responsibility will include:

- Skilled in problem-solving
- Empathetic and con relate to customer needs and problems
- Passionate about solving business and customer challenges while working cross
- functionally
- Comfortable with working in shifts
- Innovative in written and verbal communication
- Solving refund queries basis your RCA and exceptional problem-solving skills
- Hustle with one of the most hard-working teams - being in the service industry, each day is a busy day for us and we strive in order to make sure that each customer who is raising a query with us goes back with a smile on his face

Key Responsibility:

- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer through open and interactive communication
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements**:

- 2+ years of experience in a similar role
- Critical thinker and problem-solving skills
- Excellent written communication skills. Must be able to punctuate and capitalize properly.
- Post Graduate/ Graduate.
- Positive phone manner throughout the day.
- Strong computer and analytical skills.
- Great interpersonal and communication skills.

Reports to : Customer Experience Manager

Pay: From ₹40,000.00 per month

Work Location: In person

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