Executive - Sales

6 days ago

Bengaluru Karnataka, India Ark InfoSolutions Full time

JD:

- **About the Role**:
**Key Responsibilities**:
**1. Technical Application Support**
- Demonstrate 3D printers (Formlabs & Intech) to potential clients with detailed technical knowledge.

**2. Installation & Training**
- Install and configure Formlabs (SLA) and Intech (Metal 3D) printers at client sites.
- Conduct comprehensive training for end-users on hardware, software (PreForm, Magics, etc.), and post-processing.
- Ensure seamless onboarding for new customers.

**3. Post-Sales Technical Support**
- Provide timely technical assistance for troubleshooting hardware/software issues.
- Perform routine maintenance, calibration, and servicing of 3D printers.
- Coordinate with OEMs (Formlabs, Intech) for escalated technical issues and firmware/software updates.
- Maintain service logs and customer support records.

**4. Documentation & Reporting**
- Report product feedback to the internal product management team for improvements.

**5. Trade Shows & Customer Engagement**
- Participate in exhibitions, workshops, and customer events as a technical representative.
- Deliver presentations and hands-on demos to promote brand awareness.

**Required Skills & Qualifications**:

- Bachelor's Degree/Diploma in Mechanical Engineering, Mechatronics, or a related field.
- Minimum 3 years of experience in additive manufacturing or 3D printer support roles.
- Strong hands-on experience with Formlabs (SLA) printers and Intech metal printers is preferred.
- Proficiency in slicing software (e.g., PreForm, Magics, Cura) and CAD tools (SolidWorks, AutoCAD, etc.)
- Understanding of SLA, SLS, DMLS/SLM technologies, and post-processing workflows.
- Excellent problem-solving, communication, and customer-handling skills.
- Willingness to travel for installations, training, and support.

**Preferred Certifications (Not Mandatory)**:

- Certified Additive Manufacturing Professional (CAM-P)
- OEM Certifications from Formlabs or Intech (if any)

**What We Offer**:

- Exposure to cutting-edge 3D printing technologies
- Training and certification opportunities with global OEMs
- Dynamic and collaborative work environment
- Competitive salary and growth opportunities

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