Customer Service Representative

2 weeks ago

Kalyan Nagar Bengaluru Karnataka, India Optawiz Digital Private Limited Full time

**Key Responsibilities**:

- **Provide product information**: Assist customers with detailed product information, order status, and basic technical support.
- **Troubleshoot and resolve issues**: Identify customer problems or complaints, and offer effective solutions or escalate to the appropriate team when necessary.
- **Document interactions**: Accurately log customer interactions, feedback, and outcomes in our customer support system.
- **Maintain customer satisfaction**: Follow up with customers as needed to ensure their issues have been resolved and their expectations are met.
- **Collaborate with internal teams**: Work closely with other departments (such as Sales, Technical Support, and Logistics) to ensure a seamless customer experience.
- **Continuous improvement**: Stay informed about product updates and best practices to improve your knowledge and deliver a better customer experience.

**Qualifications**:

- **Experience**: Prior experience in customer support, call center, or retail is preferred but not required.
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to explain complex concepts in a simple and friendly manner.
- **Problem-Solving**: Strong ability to identify issues and provide clear, effective solutions in a fast-paced environment.
- **Empathy and Patience**: Ability to handle customer concerns with patience, empathy, and professionalism.
- **Tech-Savvy**: Comfortable using customer support tools, CRM software, and basic computer programs (e.g., Microsoft Office or Google Workspace).
- **Multitasking**: Ability to manage multiple tasks at once and maintain focus under pressure.
- **Team Player**: Willing to collaborate with colleagues and contribute to a positive team environment.
- **Availability**: Flexible schedule, including evenings and weekends, may be required.

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift
- Weekend availability
- Weekend only

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

  • RCM Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India CUSTOMER SERVICE,RCM Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    About Our Client They are a dynamic and rapidly expanding company dedicated to providing innovative technology solutions and services tailored to our clients' needs. Their mission is to collaborate closely with healthcare providers, leveraging automation and intelligence to overcome revenue cycle challenges and enhance reimbursements for patient care....

  • Customer Service Representative

    7 days ago

    Kalyan, India AP Digisolutions Full time

    **Job Title**: Customer Service and Telesales Representative **Department**: Sales and Customer Support **Location**: Vitthalwadi, kalyan. **Job Summary**: **Key Responsibilities**: Customer Service: **2.Resolve Issues**: Address customer concerns, complaints, and inquiries in a timely and effective manner. **3.Product Knowledge**: Maintain a deep...

  • Customer Service Representative

    2 weeks ago

    Shivaji Nagar, Bengaluru, Karnataka, India hirebloc Full time

    **Position Title**: Customer Service Representative **Department**: Customer Service **Location**: SHIVAJI NAGAR FRESHERS CAN APPLY **Job Type**: Full-time **Job Summary**: We are seeking a dynamic and customer-oriented individual to join our Customer Service team. The Customer Service Representative will play a crucial role in ensuring customer...

  • Csr (Customer Service Representative)

    2 weeks ago

    Kalyan, India Unicorn Infosolutions Pvt. Ltd (Apple Authorised Service Provider) Full time

    Hello, Greetings from Unicorn Infosolutions Pvt Ltd. We are Apple Authorised Service Provider in India. We are hiring for our locations in North and West India. If you are great in customer service, handling escalations, maintaining customer satisfaction. Then you are the right candiate for this opening. We are looking for freshers and experienced...

  • Customer Service Representative

    5 days ago

    Sahakar Nagar, Bengaluru, Karnataka, India Swethan Consulting Full time

    **Key Responsibilities**: - Conduct outbound sales calls to potential customers to introduce our products/services. - Research, target and open new client opportunities. - Develop targeted messaging to engage prospect companies and executives to building strong customer relationships. - Maintain and update customer information in the database. - Qualify...

  • Customer Service Representative

    3 weeks ago

    S.A.S Nagar, India NetRTech Solutions LLP Full time

    Job description Company Description NetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results. Role Description This is a full-time role for a...

  • Customer Service Representative

    1 week ago

    Bengaluru, Karnataka, India Reqx Technologies Pvt. Ltd Full time

    Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving any inquiries or issues they may have. This is a great opportunity for someone who...

  • Customer Service Representative

    3 days ago

    RT Nagar, Bengaluru, Karnataka, India Yogakulam Academy Full time

    **About Us**: At Yogakulam Academy, we are dedicated to empowering individuals through the transformative practice of yoga. Our mission is to provide top-quality training and resources that inspire wellness, balance, and personal growth. We are looking for a passionate and skilled Customer Support Representative to join our team and help us deliver...

  • Customer Service Representative

    3 days ago

    Bengaluru, Karnataka, India Wingslide Technologies Private Limited Full time

    **Job Title**: Customer Service Representative **Company**: Wingslide Technologies Private Limited **Location**: Banashankari, Bengaluru/Bangalore **Job Type**: Full Time | Day Shift | Work from Office **Responsibilities**: - Handle inbound customer inquiries via voice and chat. - Provide accurate information and resolve customer issues effectively. -...

  • Customer Service Representative

    5 days ago

    JP Nagar, Bengaluru, Karnataka, India Spotops Digital Full time

    At Spotops Digital, we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We’re looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. Our main office is located in the United States. We do business with customers in the United...