Customer Service Representative

6 days ago

Kalyan Nagar Bengaluru Karnataka, India Optawiz Digital Private Limited Full time

**Key Responsibilities**:

- **Provide product information**: Assist customers with detailed product information, order status, and basic technical support.
- **Troubleshoot and resolve issues**: Identify customer problems or complaints, and offer effective solutions or escalate to the appropriate team when necessary.
- **Document interactions**: Accurately log customer interactions, feedback, and outcomes in our customer support system.
- **Maintain customer satisfaction**: Follow up with customers as needed to ensure their issues have been resolved and their expectations are met.
- **Collaborate with internal teams**: Work closely with other departments (such as Sales, Technical Support, and Logistics) to ensure a seamless customer experience.
- **Continuous improvement**: Stay informed about product updates and best practices to improve your knowledge and deliver a better customer experience.

**Qualifications**:

- **Experience**: Prior experience in customer support, call center, or retail is preferred but not required.
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to explain complex concepts in a simple and friendly manner.
- **Problem-Solving**: Strong ability to identify issues and provide clear, effective solutions in a fast-paced environment.
- **Empathy and Patience**: Ability to handle customer concerns with patience, empathy, and professionalism.
- **Tech-Savvy**: Comfortable using customer support tools, CRM software, and basic computer programs (e.g., Microsoft Office or Google Workspace).
- **Multitasking**: Ability to manage multiple tasks at once and maintain focus under pressure.
- **Team Player**: Willing to collaborate with colleagues and contribute to a positive team environment.
- **Availability**: Flexible schedule, including evenings and weekends, may be required.

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift
- Weekend availability
- Weekend only

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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