Customer Service Representative

1 week ago


RT Nagar Bengaluru Karnataka, India Yogakulam Academy Full time

**About Us**:
At Yogakulam Academy, we are dedicated to empowering individuals through the transformative practice of yoga. Our mission is to provide top-quality training and resources that inspire wellness, balance, and personal growth. We are looking for a passionate and skilled Customer Support Representative to join our team and help us deliver exceptional experiences to our international clientele.

**Role Overview**:
**Key Responsibilities**:

- Lead Management: Handle and nurture leads generated from social media platforms, ensuring timely follow-up and engagement.
- Customer Support: Provide professional and responsive customer support through various channels (voice and non-voice), addressing inquiries, concerns, and requests.
- Communication: Communicate effectively with international customers, utilizing solid English language skills (both spoken and written) to ensure clear understanding and assistance.
- Problem Solving: Quickly identify customer needs and provide appropriate solutions, escalating issues when necessary.
- Feedback Collection: Gather customer feedback to help improve our services and support processes.
- Collaboration: Work closely with the marketing and training teams to align on customer needs and service offerings.

Qualifications:

- Proven experience in customer support or a related field, preferably in an international environment.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Strong problem-solving skills and a customer-centric mindset.
- Ability to work independently and collaboratively in a fast-paced environment.
- Familiarity with yoga or wellness industries is a plus but not required.

**What We Offer**:

- Competitive salary and benefits package.
- A supportive and inclusive work environment.
- Opportunities for professional growth and development.
- The chance to be part of a mission-driven organization dedicated to wellness and personal growth.

Pay: ₹144,000.00 - ₹240,000.00 per year

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person



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