Customer Service Representative

2 weeks ago

J P Nagar Bengaluru Karnataka, India Oconus Investigations Private Limited Full time

We are actively seeking a skilled and enthusiastic Customer Service Representative to join our dedicated team. This position offers a unique opportunity to contribute to our company's success while providing exceptional service to our valued customers.

**Key Responsibilities**:

- Serve as the primary point of contact for customers, handling inquiries, resolving issues, and providing accurate and timely information.
- Assist customers with order placement, product selection, and technical support.
- Identify and escalate complex issues to the appropriate department for further resolution.
- Maintain detailed and accurate records of customer interactions.
- Collaborate closely with other team members to ensure consistent and efficient customer support.
- Continuously update knowledge of company products, services, and policies to provide accurate and up-to-date information to customers.
- Strive to meet and exceed customer satisfaction goals and performance targets.

**Qualifications**:

- Excellent verbal and written communication skills in English.
- Prior experience in a customer service or call center role is preferred.
- Ability to remain calm and professional while handling challenging customer interactions.
- Strong problem-solving and decision-making skills.
- Proficient in using customer service software, CRM systems, and other relevant tools.
- Ability to work independently as well as collaboratively in a fast-paced environment.
- High attention to detail and accuracy.

Pay: ₹35,000.00 - ₹50,000.00 per month

Schedule:

- Night shift

Supplemental Pay:

- Performance bonus
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (required)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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