Customer Service Representative

20 hours ago

Shivaji Nagar Bengaluru Karnataka, India hirebloc Full time

**Position Title**: Customer Service Representative

**Department**: Customer Service

**Location**: SHIVAJI NAGAR

FRESHERS CAN APPLY

**Job Type**: Full-time

**Job Summary**:
We are seeking a dynamic and customer-oriented individual to join our Customer Service team. The Customer Service Representative will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing excellent service. If you have strong interpersonal skills, a passion for helping others, and thrive in a fast-paced environment, we encourage you to apply.

**Key Responsibilities**:

- **Customer Interaction**:

- Provide accurate information about products/services and assist customers with order placement, tracking, and general inquiries.
- **Issue Resolution**:

- Investigate and resolve customer complaints or concerns in a timely and efficient manner.
- Collaborate with other departments to address complex issues and ensure swift resolution.
- **Product Knowledge**:

- Develop and maintain a comprehensive understanding of our products/services to assist customers effectively.
- Stay informed about product updates, features, and promotions.
- **Communication**:

- Communicate with customers in a clear, empathetic, and professional manner.
- Keep customers informed about the status of their inquiries and provide follow-up when necessary.
- **Documentation**:

- Maintain accurate and detailed records of customer interactions and transactions.
- Use customer feedback to identify trends, common issues, and areas for improvement.
- **Cross-functional Collaboration**:

- Collaborate with other departments, including sales, marketing, and technical support, to ensure a seamless customer experience.
- **Proactive Support**:

- Anticipate customer needs and offer proactive solutions.
- Identify opportunities for upselling or cross-selling based on customer preferences and needs.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

**Speak with the employer**
+91 7026417561

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