Customer Service Representative

2 weeks ago


Shivaji Nagar Bengaluru Karnataka, India Easyhire Full time

**Responsibilities(CONDIDATE SHOULD KNOW TWO LANGUAGES ENGLISH PLUS HINDIWE ONLY CONSIDER THEM)**
- Manage customer conversations across all our support channels (in-store, online, and via phone)
- Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support
- Proactively take steps to enhance the customer experience
- Share relevant customer feedback to help us improve our offerings
- Evaluate our customer support processes, devise improvements, measure results, and iterate
- Report on key customer service metrics and identify noteworthy trends

**Required skills and qualifications**
- Strong written and verbal communication skills
- Friendly and empathetic demeanor
- Exceptional problem-solving ability, backed by good judgment
- Ability to respond to customer questions using social media
- Ability to collaborate across departments and teams

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹23,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Quarterly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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