IT Call Coordinator

3 days ago

Mumbai Maharashtra, India GRIT Talents Asia Full time

**Responsibilities**:

- Log and manage tickets/calls, monitor their status, and assign them to the appropriate support engineers.
- Provide first-level remote technical support to clients.
- Ensure timely response to tickets/calls to meet Service Level Agreements (SLAs).
- Escalate unresolved tickets to the support manager if deadlines are not met.
- Follow up with clients, support engineers, managers, and vendors on pending issues.
- Conduct courtesy calls to clients and gather feedback.
- Prepare and schedule daily, weekly, and monthly MIS reports for clients and managers.
- Manage and maintain workflow, client contacts, support contracts, SLA details, escalation matrix, performance metrics, and time entries as per client requirements.
- Demonstrate strong communication skills.

**Experience**:

- 2-3 years of relevant experience in Service Desk or Call Coordination.

**Qualification**:

- HSC+ Diploma/B.Sc./BCA/B.E.

**Requirements**:

- Willingness to work in a hospital environment.
- Strong communication skills and confidence.
- Self-motivated and a team player.
- Excellent problem-solving skills and ability to multitask.

Pay: Up to ₹500,000.00 per year

Schedule:

- Day shift

**Experience**:

- total work: 3 years (required)

Work Location: In person

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