Executive - Tech Support - Call Coordinator

6 days ago


Lower Parel Mumbai Maharashtra, India SKP Business Consulting LLP Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Location City

Mumbai

Department

Tech Support

Experience

1 - 2 Years

Salary

  • INR

Designation

Technical Support Executive

Total Position

1

Employee Type

Fixed Term

Job Description

About Us:

Click here to know - 'Who we are?'

JOB DESCRIPTION:

The Call Coordinator is responsible for managing incoming and outgoing calls, scheduling appointments, routing inquiries, and ensuring efficient communication between end users and internal departments. This role requires strong organizational, communication, and multitasking skills to maintain a smooth and professional flow of information

Key Responsibilities:

  • 1+ year of experience in call coordination
  • Answer direct incoming calls in a professional and courteous manner.
  • Identify incidents and service requests on IT ticketing portal (Freshservice) and assign it to engineer.
  • Managing IT ticketing portal
  • Follow up on calls to ensure resolution and customer satisfaction.
  • Coordinate communication between departments to address users query promptly.
  • Guide end users about policies, and procedures as and when required.
  • Maintain confidentiality and adhere to data protection and privacy guidelines.
  • Support administrative functions such as email correspondence, documentation, and report preparation.
  • MIS and MRM report preparation.

Skills:

  • Excellent verbal and written communication skills.
  • Strong organizational and time-management abilities.
  • Proficient in Microsoft Office (Word, Excel, Outlook).
  • Ability to multitask and handle high call volumes.
  • Customer service-oriented with problem-solving skills.
  • Calm and professional under pressure.

Hiring Process:

  • HR Interview
  • Technical Interview


  • Mumbai, Maharashtra, India nexdigm corporate service pvt ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Description Location City: Mumbai Department: Tech Support Experience: Years Salary:INR Designation: Technical Support Executive Total Position: 1 Employee Type: Fixed Term About Us: Click here to know - 'Who we are?' JOB DESCRIPTION: The Call Coordinator is responsible for managing incoming and outgoing calls,...


  • Lower Parel, Mumbai, Maharashtra, India Torero Softwares Limited Full time

    **Hiring: Customer Support Executive (ERP Software) - Mumbai** **Company**: Torero Softwares Ltd **Location**: Lower Parel East, Mumbai (10 min walking from station) **Timing**: Monday to Saturday | 10 AM - 7 PM **Experience**: Freshers to 3 years **Education**: Commerce graduates OR 12th pass with Customer Support experience **Role**: - Help...


  • Mumbai, Maharashtra, India Nexdigm Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Ab Out UsClick here to know - 'Who we are?'Job DescriptionThe Call Coordinator is responsible for managing incoming and outgoing calls, scheduling appointments, routing inquiries, and ensuring efficient communication between end users and internal departments. This role requires strong organizational, communication, and multitasking skills to maintain a...

  • Calling Executive

    2 weeks ago


    Lower Parel, Mumbai, Maharashtra, India Mark Salon & Spa Pvt. Ltd. Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Job Title: Office Executive – Guest Relations & RetentionLocation: 1509, 15th Floor, One Lodha Office, 462, S.B. Marg, Lower Parel, Mumbai Job Type: Full-TimeJob OverviewWe are seeking a dynamic and customer-focused Office Executive to join Dessange Salon Mumbai. Dessange is a luxury French salon & spa brand with three prestigious centers in Mumbai...

  • Support Executive

    2 weeks ago


    Lower Parel, Mumbai, Maharashtra, India Ageas Federal Life Insurance Full time ₹ 4,20,000 per year

    Role & responsibilitiesInitiate outbound calls to inactive agents and effectively communicate company offerings to spark interest.Identify interested agents and coordinate with the respective branch heads for follow-up.Maintain accurate records of calls, responses, and outcomes using Excel.Draft professional emails and messages to support telecalling...


  • Lower Parel, Mumbai, Maharashtra, India Qwerty INK Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Job description:About Us:The Qwerty Ink is a global brand management firm that was established in 2016. We specialize in providing end-to-end brand strategies and solutions, supporting emerging startups to MNCs. We have successfully helped countless businesses streamline their brand story and achieve greater returns.Role Overview:We are looking for a highly...

  • Executive Coordinator

    2 weeks ago


    Lower Parel, Mumbai, Maharashtra, India Spectrum Global Projects Pvt. Ltd. Full time

    **WE ARE HIRING EXECUTIVE COORDINATOR FOR OUR ORGANIZATION SPECTRUM GLOBAL PROJECTS PVT LTD** - **FEMALE CANDIDATES ONLY** - **LOCATION : LOWER PAREL** - **ADDRESS : TradeLink A- Block, Unit No. 2, 8th Floor, E - Wing,** - **Kamla Mill Compund, Delisle Road,** - **Lowerparel West, Mumbai - 400 013.** - **2ND AND 4TH SATURDAYS OFF** - **WORKING HOURS : 10:30...


  • Lower Parel, Mumbai, Maharashtra, India Mega Freights and Movers Ltd Full time ₹ 2,16,000 - ₹ 7,20,000 per year

    Job Title: Sales Co-ordination Executive (SCE).Company: Mega Freight Movers LtdLocation: Mumbai HO (Lower Parel) /Nigdi Office, Pune(Preferred candidates from nearby locations).About Us:Mega Freight Movers Ltd, established in 1972, is a leading Logistics & Transport company operating Pan India. We are hiring a Sales Co-ordination Executive (Female) to manage...


  • Lower Parel, Mumbai, Maharashtra, India LogIQids Full time

    **Job Title**:Customer Support Executive Enthusiastic and Persuasive person with fluent English and an ability to engage customers in a conversation. The Customer Support Executive’s responsibilities include answering customer queries professionally. **About LogIQids**:Founded by IIT-IIM alumni, LogIQids is an Ed-Tech company focused on enhancing logical...

  • Support Executive

    1 week ago


    Lower Parel, Mumbai, Maharashtra, India Ageas Federal Life Insurance Full time

    **Role & responsibilities** - Initiate outbound calls to inactive agents and effectively communicate company offerings to spark interest. - Identify interested agents and coordinate with the respective branch heads for follow-up. - Maintain accurate records of calls, responses, and outcomes using Excel. - Meet daily/weekly call targets and contribute to...