Receptionist/administrator

3 days ago

Bengaluru, India Planet Fitness Plus Full time

**Job Purpose**The Fitness Centre Receptionists plays a critical role in providing a first class experience to members, prospective members and visitors to our facility.Together with other members of the Fitness Centre Team, the Receptionists are ambassadors for the organisation and will be the first point of contact for enquiries, complaints and questions.**Duties and Responsibilities**The main functions of the post holder are:Provide exceptional customer service experience to all members, non-members and users of the facility
Enrolling new members and assisting current members with their queries
Greeting members and users of the gym as they come through reception
Checking in members and verifying memberships
Registering prospective members and guiding them to the correct person
Providing information on classes and availability
Handling questions about cancellation of membership
Ensuring that adequate stocks of information, packs and leaflets are available at reception for interested parties
Ensuring the safety and security of visitors, members and staff at all times and taking a responsible attitude towards maintaining the premises and facilities of the Fitness Centre
Serving customers, taking money for activities and accurately accounting or transactions at the end of each shift
Welcoming members and visitors to the gym and providing accurate information concerning programmes and activities
Creating an excellent first impression of the gym by providing a warm welcome, tidy appearance and pleasant manner at all times
Handling telephone enquiries, recording messages from incoming calls and transferring calls
Maintaining a clean and tidy environment, both behind and in front of the counter
Recording and keeping clear and accurate records of all queries, complaints, lost property and repairs and ensuring the information is delegated to, and resolved by, the relevant department
Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately completing relevant documentation
Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the Fitness Centre Manager
**Additional**Committed to working within a framework that encourages equality of opportunity and diversity
Supportive of the Aims and Purposes of Smart Gyms
Ability to attend work during evenings and weekends.
Committed to ensuring the safety or members and guests at all times
Uphold safe and efficient workplace policies and practices
Undertake supervision and training
Maintain records, and compile monitoring data as requested

**Qualifications**:
Good level of secondary education and fluent English

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Microsoft Office (preferred)
- Front desk - Receptionist (preferred)
- total work (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 6363506544

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