Relationship Officer

**Job description**

**Job Title**: Relationship Officer

**Location**: All kerala

**Key Responsibilities**:

- **Relationship Management**:

- **Build and maintain relationships** with bank branch staff, branch managers, and other key stakeholders to enhance the insurance sales process.
- Ensure that the banking partner’s staff are well-informed about the life insurance products and services offered, fostering a strong, cooperative relationship.
- Provide regular support, product training, and guidance to bank employees on insurance offerings.
- **Sales Support**:

- Support **sales targets** by driving the promotion of life insurance products through the bank’s customer base.
- Ensure effective **cross-selling** of life insurance products, including term life, endowment policies, ULIPs (Unit-Linked Insurance Plans), etc., through various bancassurance channels.
- Identify opportunities to increase insurance penetration by conducting regular visits to bank branches, ensuring that sales goals are met.
- **Training and Development**:

- Conduct **training sessions** for bank staff to ensure they are equipped to recommend and sell life insurance products.
- Keep the staff updated on new products, changes in policies, and market trends.
- **Customer Acquisition and Retention**:

- **Target new customers** by coordinating with the bank’s relationship managers and sales teams.
- Assist in **customer retention** by ensuring excellent post-sales service, addressing queries, and resolving complaints effectively.
- Track and manage customer leads through CRM tools to ensure timely follow-ups.
- **Product Knowledge and Strategy**:

- Have an in-depth understanding of the company’s **life insurance products** to help address customer queries and recommend appropriate solutions.
- Work closely with the bank to execute promotional campaigns, meetings, and events to drive product visibility.
- **Compliance and Reporting**:

- Ensure adherence to all **regulatory requirements** and company policies during all stages of the sales process.
- Maintain detailed records of client interactions, sales activities, and lead management.
- Provide regular reports on performance, customer feedback, and market conditions to the senior management.
- **Customer Relationship Management**:

- Maintain a high standard of **customer service**, ensuring timely follow-ups and resolution of issues.
- Build a rapport with existing clients to encourage repeat business and referrals.
- **Collaboration with Internal Teams**:

- Work closely with the **underwriting, claims, and operations teams** to ensure smooth service delivery for bancassurance clients.
- Collaborate with the bank’s managers and sales teams to understand customer needs and propose suitable solutions.

**Skills and Qualifications**:

- **Educational Qualification**:

- A **Bachelor’s degree** in business, finance, marketing, or related fields is usually required. A Master’s degree in business (MBA) or related fields is often preferred.
- **Experience**:

- **1-2 years of experience** in sales, relationship management, or bancassurance roles, preferably in the life insurance or banking sectors.
- Experience in **financial services** or **insurance products** would be an advantage.
- **Key Skills**:

- Strong **communication** and **interpersonal skills** to build relationships with banking staff and customers.
- Deep **knowledge of life insurance products** and industry trends.
- Excellent **salesmanship** and the ability to meet sales targets.
- **Problem-solving skills** to address client concerns and issues.

Thanks & Regards

Jisha Jerin

Factor Human Resources

Cochin

9778783902

Pay: ₹250,000.00 - ₹600,000.00 per year

Schedule:

- Day shift

Application Question(s):

- What is your current ctc?
- Are you available to attend the interview on the 29 th or 30th April

**Experience**:

- Insurance, Banking or any other BFSI: 1 year (required)

Willingness to travel:

- 50% (required)

Work Location: In person