Customer Support Executive

1 day ago

Mangalore, India Victaman Pvt Ltd Full time

As a Customer Care Executive, your primary responsibility is to ensure high-quality customer service and satisfaction. You will serve as the primary point of contact for customers, addressing their inquiries, concerns, and requests through various communication channels. Your goal is to provide exceptional support, resolve issues promptly, and build positive customer relationships.

Key Responsibilities:
Issue Resolution: Identify and resolve customer concerns effectively by providing accurate information, troubleshooting problems, and offering appropriate solutions.

Communication: Communicate effectively and empathetically with customers to understand their needs, convey information clearly, and ensure a positive customer experience.

Product/Service Knowledge: Develop a deep understanding of the company's products or services, staying up-to-date with changes or updates, and effectively communicate their features and benefits to customers.

Documentation: Accurately document customer interactions, concerns, and resolutions in the company's CRM (Customer Relationship Management) system to maintain a comprehensive customer database.

Escalation Handling: Escalate complex or unresolved customer issues to the appropriate department or supervisor, ensuring a smooth and efficient resolution process.

Customer Satisfaction: Strive to exceed customer expectations and enhance satisfaction by providing personalized and attentive service, actively seeking feedback, and implementing improvements when necessary.

Team Collaboration: Collaborate with other team members, including sales, technical support, and operations, to ensure a seamless customer experience and contribute to the overall success of the organization.

Targets and Metrics: Meet or exceed individual and team targets related to customer satisfaction, response time, resolution rate, and any other performance indicators set by the company.

Qualifications and Skills:

- High school diploma or equivalent; a degree in a relevant field is a plus.
- Proven experience in customer service or a related role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Empathy and patience to handle customer concerns and difficult situations.
- Proficiency in using customer support software, CRM systems, and other relevant tools.
- Ability to multitask, prioritize, and manage time effectively.
- Positive attitude, adaptability, and willingness to learn and improve.
- Good knowledge of the company's products, services, and industry.
- Familiarity with customer service best practices and customer-centric approaches.

Pay: ₹10,000.00 - ₹16,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person

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