Associate - Orm/ Social Media

6 days ago

Mumbai, India Apertum Online Pvt Ltd Full time

Company Description

Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry.

Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to build and support scalable products which already provide entertainment to millions of users and take them to the next level.

**Job Description**:
**Role Purpose**
- To handle customer queries via Social Media
- To educate customers on client’s products and processes

**Key Responsibilities**
- The ORM Associate is responsible to monitor, connect, converse, engage and enhance brand's online reputation
- Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible
- Promptly respond to negative comments, feedbacks, redressing complaints within clients' specified turn-around time thus making the user journey with the brand worthwhile
- Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online
- Acknowledging compliments showcasing the same on brand social media pages
- Effectively identifying and utilizing social listening tools for response management
- Sharing the brand comments on real-time basis with the respective brand associates/managers
- Categorize data, prepare and share reports depicting an overview of the brands performance, feedback reports consisting of the existing/current pinpoints of the brand along with suggestions to address and eliminate those pinpoints successfully

**Qualifications**:

- A Bachelor’s degree from any stream if a Fresher
- Minimum HSC with a minimum of 1 year of relevant experience
- Passionate about customer care
- Good typing skill
- Fluent in written and spoken English
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends

Additional Information
- IT Asset provided
- 5 Days working
- Paid leaves of 21 days (excluding 12 public holidays)
- Health and Life Insurance
- Annual Bonus
- Night Shift Allowance
- Overtime Payment
- Referral Hire Bonus
- Team Outings
- Free Snacks and Drinks
- Education allowance (Training courses, Udemy, Coursera, etc.)
- Job Location: Andheri East, Near JB Nagar Metro Station

  • Associate - Orm/ Social Media

    1 week ago

    Mumbai, India Apertum Online Pvt Ltd Full time

    Company Description Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry. Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to...

  • Orm Intern

    6 days ago

    Andheri, Mumbai, Maharashtra, India Social Pill Full time

    **Job Title**: Online Reputation Management (ORM) Intern **Location**: Work From Office (WFO) - Andheri West, Mumbai **About Social Pill** Social Pill is a dynamic digital agency that helps brands build and manage their online presence. We specialize in digital marketing, content creation, and online reputation management to ensure brands stay ahead in the...

  • Orm- Executive

    1 week ago

    Mumbai, India Social Kinnect Full time

    Hello Jobseekers! We are currently hiring ORM Executive for our Mumbai office. **Experience**: - 0- 1 Years Please find below the job description. **YOUR RESPONSIBILITIES**: - Monitoring the social handles & platforms across web - Monitoring done through a tool + manually - Posting responses to posts around the brand accurately and in a timely manner -...

  • Orm Executive

    2 weeks ago

    Andheri West, Mumbai, Maharashtra, India Scribbld Social Full time

    **About Us**: At Scribbld Social, we're not just another digital marketing agency. We're an award-winning team with a global reach, dedicated to delivering outstanding results for our clients. Now, we're looking for an ORM Executive to contribute to Scribbld's continued growth. **Responsibilities**: - Monitor and manage online mentions, reviews, and...

  • Orm Executive

    2 weeks ago

    Andheri West, Mumbai, Maharashtra, India Scribbld Social Full time

    **About Us**: At Scribbld Social, we're not just another digital marketing agency. We're an award-winning team with a global reach, dedicated to delivering outstanding results for our clients. Now, we're looking for an ORM Executive to contribute to Scribbld's continued growth. **Responsibilities**: - Monitor and manage online mentions, reviews, and...

  • Orm Executive

    1 week ago

    Andheri West, Mumbai, Maharashtra, India Scribbld Social Full time

    **About Us**: At Scribbld Social, we're not just another digital marketing agency. We're an award-winning team with a global reach, dedicated to delivering outstanding results for our clients. Now, we're looking for an ORM Executive to contribute to Scribbld's continued growth. **Responsibilities**: - Monitor and manage online mentions, reviews, and...

  • Orm Qc

    2 weeks ago

    Mumbai, India Netscribes Full time

    **Job description** Netscribes is hiring for the position of #ORM Senior Associates In the Mumbai Location. Key Responsibilities - Track and monitor brand specific conversations and mentions on social media. - Understand and address the consumer queries effectively and actively on social media platforms. - Identify the need to assign/forward the case to...

  • Orm Executive

    3 days ago

    Mumbai, Maharashtra, India Ekfrazo Technologies Full time

    **Social ORM Operations and Planning** 4-6 years of experience in ORM/Delivery/Sales **Delivered engagements in the areas of ORM, Strategy, Social Media Management/ Digital Marketing** - Social Listening - Social CRM - Social Analytics - Regularly produce positive content for engagement with the audience. - Have an understanding of search engine behavior,...

  • Orm Executive

    6 days ago

    Mumbai, India BC Web Wise Full time

    **About The Role** BC Web Wise Pvt. Ltd. is looking for full-time ORM experts (US process) rotational shifts Experience: 1-2 years **Requirements**: Response management and social media analytics. Good experience with ORM tools Radian6, Konnect Social, Simplify360, Locobuzz, Thoughtbuzz etc.

  • Social Media Orm

    2 weeks ago

    Mumbai, Maharashtra, India SuperVision Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionSuperVision helps small and mid-sized businesses scale smarter and faster with performance-driven digital marketing. We specialize in website development, social media marketing, and performance marketing (Google & Meta Ads) that deliver real ROI. Our tailored strategies focus on lead generation and brand visibility to achieve business...