Customer Support Executive

2 weeks ago

Sahibzada Ajit Singh Nagar Mohali Punjab, India Asrit Technologies Pvt. Ltd Full time

**We are seeking a dedicated and enthusiastic IT Customer Support Executive to join our team Key Responsibilities**:

- **Issue Resolution: Address customer complaints and resolve issues effectively and efficiently while maintaining customer satisfaction.**:

- **Product Knowledge: Stay updated on the company's products/services to provide accurate and helpful information to customers.**:

- **Ticket Management: Log and track customer issues in the support system, ensuring timely follow-ups and resolutions.**:

- **Problem Solving: Diagnose and troubleshoot technical issues, working closely with relevant departments to escalate and resolve complex problems.**:

- **Customer Education: Guide customers on product features and usage to enhance their overall experience and ensure they maximize the value of the product/service.**:

- **Feedback Collection: Gather customer feedback to identify areas for improvement in products and services and communicate insights to the team.**:

- **Maintain Records: Keep accurate records of customer interactions, transactions, and feedback, ensuring that all details are properly documented.**

**Requirements**:

- **Education: Graduation equivalent required.**:

- **Experience: 0-1 years of experience in a customer support or customer service role preferred.**:

- **Communication Skills: Strong written and verbal communication skills.**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

Application Deadline: 17/09/2025

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